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Author Topic: How to whitelist a file  (Read 4209 times)

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Offline mrapi

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How to whitelist a file
« on: July 28, 2017, 04:52:48 PM »
Hi've followed steps from
https://www.avast.com/faq.php?article=AVKB160   or   https://www.avast.com/faq.php?article=AVKB229

I've created a zip file protected with password (mymail@mydomain.com.zip),then uploaded to   ftp.avast.com  folder /incoming
then I've sent a mail to  submit@virus.avast.com   with subject  " Files to whitelist mymail@mydomain.com.zip"
incuded in body archive password

I've done this 4 days ago with no fix or response.Is that method still active or is another new
thanks
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Offline bob3160

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Re: How to whitelist a file
« Reply #1 on: July 28, 2017, 05:52:39 PM »
Reported to Avast. Hope that helps. :)
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Offline mrapi

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Re: How to whitelist a file
« Reply #2 on: July 31, 2017, 09:25:40 AM »
thanks but it doesn't help :(
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Offline Alikhan

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Re: How to whitelist a file
« Reply #3 on: July 31, 2017, 01:21:23 PM »
Is your file currently being detected by Avast?

Do you know which mechanism is causing it or even better a screenshot?
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Offline mrapi

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Re: How to whitelist a file
« Reply #4 on: July 31, 2017, 04:24:40 PM »
Hi
Everything is build with NSIS is detected as Evo-gen or FileRepMalware
I have this problem for 3 year,sent lots of files but no general fix,just temporary   :(
I've tried to send files using a ticket but I got an email that I have no serial because I use free version
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Offline mrapi

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Re: How to whitelist a file
« Reply #5 on: August 01, 2017, 07:19:49 AM »
Is there a way for Avast to fix that?it is a week with no response..
Whitelist not working,ticket not working... 
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Offline Asyn

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Re: How to whitelist a file
« Reply #6 on: August 01, 2017, 07:25:33 AM »
You can report a suspected FP here: https://www.avast.com/false-positive-file-form.php
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Offline mrapi

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Re: How to whitelist a file
« Reply #7 on: August 01, 2017, 09:27:51 AM »
I'll try.thanks
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Offline Asyn

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Re: How to whitelist a file
« Reply #8 on: August 01, 2017, 09:41:09 AM »
You're welcome.
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Offline moroni

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Re: How to whitelist a file
« Reply #9 on: August 02, 2017, 10:25:50 AM »
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Offline mrapi

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Re: How to whitelist a file
« Reply #10 on: January 17, 2019, 05:43:36 PM »
Again problems with setups created with NSIS,I've sent a file from 03.12.2018 but not whitlelisted till now :(

https://www.virustotal.com/#/file-analysis/MDk2YjJiZWYzZTJhNTRiZjA1NjA5YjBlOGNiZTc0YTM6MTU0Nzc0MzUyMA==
« Last Edit: January 17, 2019, 05:46:29 PM by mrapi »
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