Author Topic: Secureline hangs at turnoff  (Read 1606 times)

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Offline VanHelsing

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Secureline hangs at turnoff
« on: August 27, 2018, 03:48:48 PM »
Secureline hangs after turn off.  Says "VPN is turning off" but just hangs with revolving circle display.  Tool bar icon blinks as if its disconnecting.  If i try to shut down computer it hangs as well.  Running Win7 Professional.   Any ideas what to try?  I have the latest update of Avast Premiere. Thanks!


Offline Asyn

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Re: Secureline hangs at turnoff
« Reply #1 on: August 27, 2018, 03:55:42 PM »
Hi, which version of SL..?
Win 8.1 [x64] - Avast Premier 19.4.2374.BUC - CC 5.56 - MCS - EEK - FF ESR 60.6.1 [NS/AOS/uBO] - TB 60.6.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline VanHelsing

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Re: Secureline hangs at turnoff
« Reply #2 on: August 27, 2018, 04:13:25 PM »
Well its inside the Avast Premiere module.  Its program version 18.6.2349 build 18.6.3983.0 .

Offline Asyn

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Re: Secureline hangs at turnoff
« Reply #3 on: August 27, 2018, 04:15:35 PM »
OK, you need to install the standalone version of SecureLine.
http://secureline.tools.avast.com/tools/secureline/avast_secureline_setup.exe
Win 8.1 [x64] - Avast Premier 19.4.2374.BUC - CC 5.56 - MCS - EEK - FF ESR 60.6.1 [NS/AOS/uBO] - TB 60.6.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline VanHelsing

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Re: Secureline hangs at turnoff
« Reply #4 on: August 27, 2018, 04:27:16 PM »
Ok thanks will do!  Is this a temp fix till an update of program can be implemented?

Offline Asyn

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Re: Secureline hangs at turnoff
« Reply #5 on: August 27, 2018, 04:30:52 PM »
You're welcome.
From the changelog: SecureLine VPN component won't be part of AV. User will be offered to install standalone VPN client independent from AV (staged release not for all users now)
Win 8.1 [x64] - Avast Premier 19.4.2374.BUC - CC 5.56 - MCS - EEK - FF ESR 60.6.1 [NS/AOS/uBO] - TB 60.6.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline VanHelsing

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Re: Secureline hangs at turnoff
« Reply #6 on: August 28, 2018, 06:42:45 AM »
Ok I installed the Secureline from your link and uninstalled the component from Premiere. Still have problems logging off Secureline with the stand alone. Doing the same thing as before. Ver 2.1.397 on SL.  Endless " Disconnecting" notification but nothing happens. What else can I try?  Thanks!

Offline Asyn

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Re: Secureline hangs at turnoff
« Reply #7 on: August 28, 2018, 06:50:29 AM »
Win 8.1 [x64] - Avast Premier 19.4.2374.BUC - CC 5.56 - MCS - EEK - FF ESR 60.6.1 [NS/AOS/uBO] - TB 60.6.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline VanHelsing

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Re: Secureline hangs at turnoff
« Reply #8 on: September 08, 2018, 11:03:56 AM »
Did some troubleshooting on Event viewer and found error 0x80041003 to be the cause. Once that was remedied the problem went away.  Thanks again for your help!

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Re: Secureline hangs at turnoff
« Reply #9 on: September 08, 2018, 04:30:26 PM »
You're welcome and thanks for the feedback.
Win 8.1 [x64] - Avast Premier 19.4.2374.BUC - CC 5.56 - MCS - EEK - FF ESR 60.6.1 [NS/AOS/uBO] - TB 60.6.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0