Author Topic: WEB SHIELD CONTROL  (Read 2549 times)

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Offline 24008943

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WEB SHIELD CONTROL
« on: September 11, 2018, 04:56:49 PM »
Running Win10, with Avast Premiere...when i click on the Avast logo on the taskbar there no options there  i.e Shield control,Update,Silent mode, just Open Avast option, is this normal ?

Offline DavidR

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Re: WEB SHIELD CONTROL
« Reply #1 on: September 11, 2018, 06:56:11 PM »
Well that would depend on what icon you are clicking on and just how you are clicking the tray icon ?
Right click on the tray icon (bottom right of the screen) and you get other options.  Left click and it opens the UI.

What is it that you are trying to do ?
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Offline 24008943

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Re: WEB SHIELD CONTROL
« Reply #2 on: September 13, 2018, 02:00:46 PM »
Hi,thanks for the reply, have tried to attache a screenshot but dont think i have done it right...when i right click on the Avast tray icon it only shows"Avast Premiere & Unpin From taskbar " ! Was trying to Disable it for 10/20 mins to load some  software that advises to to disable antivirus as it may cause loading problems.

Offline Asyn

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Re: WEB SHIELD CONTROL
« Reply #3 on: September 13, 2018, 02:03:22 PM »
Repair Avast:
1. Control Panel -> Add/Remove programs -> Avast
2. Click on 'Repair'.
3. Follow instructions.
4. Reboot.
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Offline bob3160

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Re: WEB SHIELD CONTROL
« Reply #4 on: September 13, 2018, 02:36:25 PM »
Hi,thanks for the reply, have tried to attache a screenshot but dont think i have done it right...when i right click on the Avast tray icon it only shows"Avast Premiere & Unpin From taskbar " ! Was trying to Disable it for 10/20 mins to load some  software that advises to to disable antivirus as it may cause loading problems.
The best way to get infected is to disable your AV protection to install something on your computer. Don't Do It.

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Offline DavidR

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Re: WEB SHIELD CONTROL
« Reply #5 on: September 13, 2018, 02:51:16 PM »
Hi,thanks for the reply, have tried to attache a screenshot but dont think i have done it right...

when i right click on the Avast tray icon it only shows"Avast Premiere & Unpin From taskbar "

! Was trying to Disable it for 10/20 mins to load some  software that advises to to disable antivirus as it may cause loading problems.

Your right it didn't work, first you have to create a screenshot and then save it on your desktop or other disk location.  Then using the Attachments and other options (click it, to expand), now you should be able to select it to be attached.

There would appear to be a problem with your installation, try the Avast Repair as suggested by Bob.

I haven't disabled Avast in such a long time (that I can't recall when) to allow the installation of a program and no problem.  I have to question why a programs needs for you to disable your protection for it to install and what it may be doing that would even require you to disable it.
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Offline 24008943

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Re: WEB SHIELD CONTROL
« Reply #6 on: September 14, 2018, 03:55:55 PM »
Tried the repair optoin but no luck,also tried to put a screenshot on posting but got ths message"Your file is too large. The maximum attachment size allowed is 1024 KB." Amnot pc  savvy enough yet to resize it.
Was installing Roxio Creator when advised to disable any antivirus,but you are roght ,its a risky thing to do,but am also curious as to why the options are not there ,they were on my free Avast but not on the purchased Premier !!
Thanks for the posts.

Offline DavidR

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Re: WEB SHIELD CONTROL
« Reply #7 on: September 14, 2018, 06:54:26 PM »
My guess is that you have done a full screen screenshot when creating a screenshot, just copy/crop the relevant information.  You will notice that my attachments are cropped and are much smaller in both size and file size, that said I use a screen capture program that is more flexible.

If you are using just the default windows screen capture, you can use the Alt+PrtScr key to capture the active window (if my memory is correct).

Personally I can't see why Roxio Creator would require turning off your antivirus software.  I have installed other CD/DVD creators in the past and I have never disabled my AV.

Quote from: 24008943
but you are roght ,its a risky thing to do,but am also curious as to why the options are not there

The options are there, your problem is that the tray icon isn't functioning correctly.
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Offline alanb

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Re: WEB SHIELD CONTROL
« Reply #8 on: September 14, 2018, 07:39:14 PM »
If you are seeing "Unpin From taskbar" as a right-click option, I think you are clicking on a taskbar icon and not the system tray icon (which may be hidden).
System tray icons are not "pinned".

Offline schmidthouse

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Re: WEB SHIELD CONTROL
« Reply #9 on: September 14, 2018, 07:52:27 PM »
If you are seeing "Unpin From taskbar" as a right-click option, I think you are clicking on a taskbar icon and not the system tray icon (which may be hidden).
System tray icons are not "pinned".

Yes, just thought that myself. :)
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Offline 24008943

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Re: WEB SHIELD CONTROL
« Reply #10 on: September 17, 2018, 03:26:40 PM »
Thanks again  for the assists...tried to place screenshot on posting again ,hope i have managed it this time !!

Offline bob3160

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Re: WEB SHIELD CONTROL
« Reply #11 on: September 17, 2018, 03:33:02 PM »
Thanks again  for the assists...tried to place screenshot on posting again ,hope i have managed it this time !!
That's the taskbar icons not the system tray icons.
Your system tray icons are on the right side of the taskbar.
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Offline 24008943

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Re: WEB SHIELD CONTROL
« Reply #12 on: September 17, 2018, 05:20:54 PM »
Thanks,will take another peek.

Offline DavidR

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Re: WEB SHIELD CONTROL
« Reply #13 on: September 17, 2018, 05:39:44 PM »
Thanks,will take another peek.

The images I posted in Reply #1 and #7 show the tray icon to the bottom right of the screen.
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Offline 24008943

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Re: WEB SHIELD CONTROL
« Reply #14 on: September 30, 2018, 03:00:27 PM »
Have now cracked it.,many thanks to all for the help .