Author Topic: [SOLVED] Can't update (HTTP server return an error)  (Read 1672 times)

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Offline secrattivo

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[SOLVED] Can't update (HTTP server return an error)
« on: September 11, 2018, 10:26:29 PM »
Hello everyone,

I can not update the software nor the definitions.

What happens is that I click on Update, the completion bar is colored by a dash, but hangs after the DNS Resolving and Sending Statistics steps. This is what appears immediately after:



Here's what I tried to do after looking in both the Italian and English forums of Avast:
> waited for two day and try again
> changed DNS (Google DNS)
> do a Repair and restart

I would like to avoid re-installation if possible (I remember the last time I did it was a very long and complicated thing).

Any suggestions?

Thanks so much,

Marco

PS: exscuse me if some message is not the same that you could find in Avast; they are translations from Italian
« Last Edit: September 13, 2018, 10:48:14 AM by secrattivo »

Offline Asyn

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Re: Can't update (HTTP server return an error)
« Reply #1 on: September 12, 2018, 05:10:30 AM »
- Which version of Avast Free..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win 8.1 [x64] - Avast PremSec 21.2.2451.Beta#2 [UI.599] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline secrattivo

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Re: Can't update (HTTP server return an error)
« Reply #2 on: September 12, 2018, 03:51:33 PM »
hi Asyn,

I'm sorry for the lack of information, I'll provide them immediately:

> Version of Avast Free: 18.5.2342
> OS: Windows 7 Professional Service Pack 1
> Other security related software installed: ZoneAlarm (I tryed to pause it also)
> Which AV(s) did you use before Avast: none

Please let me know if you need other informations,

Marco

Offline bob3160

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Re: Can't update (HTTP server return an error)
« Reply #3 on: September 12, 2018, 10:04:46 PM »
hi Asyn,

I'm sorry for the lack of information, I'll provide them immediately:

> Version of Avast Free: 18.5.2342
> OS: Windows 7 Professional Service Pack 1
> Other security related software installed: ZoneAlarm (I tryed to pause it also)
> Which AV(s) did you use before Avast: none

Please let me know if you need other informations,

Marco
I'll suggest that you start by updating to the latest version.
https://forum.avast.com/index.php?topic=221320.0
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline secrattivo

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Re: Can't update (HTTP server return an error)
« Reply #4 on: September 13, 2018, 10:48:01 AM »
It worked!

Thank you very much :)

Offline Asyn

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Re: [SOLVED] Can't update (HTTP server return an error)
« Reply #5 on: September 13, 2018, 10:56:09 AM »
Thanks for the feedback.
Win 8.1 [x64] - Avast PremSec 21.2.2451.Beta#2 [UI.599] - EEK - Firefox ESR 78.8 [NS/uBO/PB] - TB 78.8
Avast-Tools: Secure Browser 88.2 - Cleanup P 21.1 - SecureLine 5.9 - Driver Updater 21.1 - CCleaner 5.77
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

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Re: [SOLVED] Can't update (HTTP server return an error)
« Reply #6 on: September 13, 2018, 02:26:47 PM »
You're welcome.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq