Author Topic: WowApp application considered dangerous after certificate update 2018  (Read 1526 times)

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Offline andrei.dica

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Hello,

I work for wowapp.com, we've developed a messenger called WowApp, which is normally whitelisted for Avast. We've had to update our code-signing certificate and now we are considered a threat. We've had the exact same issue last time we updated our certificate, as you can see here https://forum.avast.com/index.php?topic=208639.msg1420583#msg1420583. Like before, we have not changed anything to break the Avast Clean Guidelines. I have used the form from https://www.avast.com/false-positive-file-form.php, received an email to upload our files and did so, but have not received any response since then (3 weeks ago).

So, here i am again, asking you guys for help, hoping the issue can be fixed. The archive uploaded is called "WowApp and WowAppBeta Windows Clients.7z" with no password (as per the provided guide).


Thank you and please let me know if i can help you with more information.

Offline Asyn

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Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.63 - EEK - Firefox ESR 60.9 [NS/AOS/uBO] - TB 68.1.1 [EM] - ABS/ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline andrei.dica

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Re: WowApp application considered dangerous after certificate update 2018
« Reply #2 on: September 12, 2018, 03:42:57 PM »
Hey Asyn,

We've already attempted to whitelist the build, but after 3 emails (in the span of 3 weeks), we have no answer yet.  For the second link, as i stated above, we were whitelisted before updating the certificate and we have not changed anything to break the Avast Clean Guidelines.

Because of these reasons, i decided to try the forums for a solution.

Offline andrei.dica

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Re: WowApp application considered dangerous after certificate update 2018
« Reply #3 on: September 17, 2018, 02:07:48 PM »
^Bump

Offline Asyn

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Re: WowApp application considered dangerous after certificate update 2018
« Reply #4 on: September 17, 2018, 02:42:12 PM »
Hi, only the guys from threat lab can answer that, sorry.
Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.63 - EEK - Firefox ESR 60.9 [NS/AOS/uBO] - TB 68.1.1 [EM] - ABS/ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline andrei.dica

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Re: WowApp application considered dangerous after certificate update 2018
« Reply #5 on: September 18, 2018, 11:58:51 AM »
Hey Asyn,

Last time you were a great help when you forwarded my post to somebody. I received a reply from the Avast team quickly after. If you could do the same again, it would be much appreciated.

Thank you again for your help.