Author Topic: avast free failure to launch  (Read 13315 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
avast free failure to launch
« on: September 22, 2018, 03:16:44 PM »
hey Yall  my first post!   Ive had avast free for years however it is not working now at all... sometime a while back it didnt update correctly.. Ive run the avast clear and installed latest avast version. it d/l the installer and shows up in add/remove but not in start/all programs... If I go to add/remove I can see avast and choose change or remove   upon choosing change I do the fix/repair and it says Sucess! same theing when I choose update it shows new files being installed.  however avast doesnt show in all programs or in icon tray
so what to do now?   thanks

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76032
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: avast free failure to launch
« Reply #1 on: September 22, 2018, 04:47:04 PM »
- Which version of Avast Free..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: avast free failure to launch
« Reply #2 on: September 22, 2018, 05:09:21 PM »
18.1.224.0 version   Windows XP sp3  I have always used avast but sometime ago it just didnt work anymore the installler d/l but I have no UI in tray and program is not listed or running

ohhh btw these dad gum numbers that are scrambled to post are very hard for me to see :(
« Last Edit: September 22, 2018, 05:12:26 PM by write.me »

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76032
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: avast free failure to launch
« Reply #3 on: September 22, 2018, 05:12:44 PM »
18.1.224.0 version
Update to the latest version (18.6.2349): https://forum.avast.com/index.php?topic=221320.0

PS: Captcha is only needed for your first 3 posts. (Spam protection)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: avast free failure to launch
« Reply #4 on: September 22, 2018, 09:57:49 PM »
ok just went to add/remove programs selected Avast then change then update  it only took a few seconds and says SUCCESS
version 18.6.2349     nothing changed      so I did same thing and chose repair,  it does it's thing showing removing and installing etc.  the last thing I saw was starting user interface and program start up     nothing chnamged! It didnt ask for restart but Im fixin to do that    thanks

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89326
  • No support PMs thanks
Re: avast free failure to launch
« Reply #5 on: September 22, 2018, 10:33:14 PM »
A restart should always be done after a program update and we (on the forums) tend to suggest a reboot after an Avast Repair.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

REDACTED

  • Guest
Re: avast free failure to launch
« Reply #6 on: September 22, 2018, 10:54:40 PM »
thanks for your help thus far.  I did a restart and it hung up for about 15 mins   so I powered down then started, went to add/remove, brought avast and clicked change... modified then it asked for a restart.........that restart went smoothly about 4 minutes total   BUT still same ol thing    I rt clicked on a picture and chose scan....... an error box came up and said
AVASTUI.exe is currently not running, please run the application before starting a scan
it's like I have it but, I don't    in search for AVASTUI.exe comes up no results

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 89326
  • No support PMs thanks
Re: avast free failure to launch
« Reply #7 on: September 22, 2018, 11:16:41 PM »
Do you see the Avast Tray icon to the bottom right of the XP screen ?
See attached image of mine on an XP Pro SP3 system.

Do you have your desktop icons displayed, I normally don't, but there should an avast desktop icon.  That should launch the avastUI.exe, assuming that you do have it.  It should be here C:\Program Files\AVAST Software\Avast\AvastUI.exe.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.5.6116 (build 24.5.9153.762) UI 1.0.808/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

REDACTED

  • Guest
Re: avast free failure to launch
« Reply #8 on: September 23, 2018, 03:55:02 AM »
no I dont have it in icon tray and also it's not in location you suggested.. Im going to attempt a screen shot picture once I figure out how to attach

REDACTED

  • Guest
Re: avast free failure to launch
« Reply #9 on: September 23, 2018, 03:59:40 AM »

REDACTED

  • Guest
Re: avast free failure to launch
« Reply #10 on: September 23, 2018, 06:41:06 AM »
Having the exact same problem. Have attempted most of the fixes mentioned by write.me

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76032
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: avast free failure to launch
« Reply #12 on: September 23, 2018, 07:54:04 PM »
I ran services.msc and the two you mentioned were set to manual........I changed to automatic and did restart
 still no avast UI    after reboot I went back to services and the two were on automatic startup
I saw AVAST in services and clicked on it and saw that it was stopped   so I clicked for it to start...   a windows progress bar came up like it was loading      Then I got a windows error 1053 or 1503 that the application would not respond in timely matter
still no avastUI or any kind of AV service

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76032
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: avast free failure to launch
« Reply #13 on: September 23, 2018, 08:05:03 PM »
Let's check for an infection...

Start a topic in V&W and post your logs there: https://forum.avast.com/index.php?action=post;board=4
Instructions (basic diagnostic logs): https://forum.avast.com/index.php?topic=194892.0
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: avast free failure to launch
« Reply #14 on: September 23, 2018, 10:15:03 PM »
thanks
 just to let you know I saw someplace to hit repair avast in control panel  add programs..........so I did that again and it always removes, extracts, and adds file. then says success!!!  same with update  still no Avastui.exe    . either before or after reboot
Im tired  :-\