Author Topic: Avast White Screen  (Read 8532 times)

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Avast White Screen
« on: September 27, 2018, 09:32:08 AM »
Recently my internet browsing has suffered from periodic freezes and slow downs, no matter which browser, no matter which WIFI connection. So I narrowed it down to possibly Avast Pro (licensed). I tried to open the management console and it opens a whitebox or white screen on my desktop. I have gone through the online help uninstall instructions several times, downloaded a fresh install file for Avast Pro and STILL all I get when I open Avast is a white screen.

I'm at my wits end. I've paid for my license but Avast is not working. Avast shows running, but the tray icon says "You are unprotected".

This is killing me. I hope someone can solve this. Searches show others have had the same problem but no one has found a solution.

Running Win 7 Pro 64-bit

Offline Asyn

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Re: Avast White Screen
« Reply #1 on: September 27, 2018, 09:35:21 AM »
- Which version of Avast Pro..?
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Avast White Screen
« Reply #2 on: September 27, 2018, 10:14:55 PM »
Downloaded latest version yesterday (can't tell you the version number because I can't open it)
No other security software other than malware bytes which doesn't run at startup, I have to run it manually
Never had any other security software on it, this machine has been running Avast Pro for years and years

Offline Asyn

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Re: Avast White Screen
« Reply #3 on: September 28, 2018, 06:46:23 AM »
I tried to open the management console...
Is this a business version..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

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Re: Avast White Screen
« Reply #4 on: September 30, 2018, 11:19:15 PM »
If it's not a business product, try the following:

Repair Avast:
Control Panel> Program and Features (Add/remove program)>Select Avast> Select Repair. Reboot when completed
https://www.avast.com/faq.php?article=AVKB204

If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Martin00

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Re: Avast White Screen
« Reply #5 on: March 04, 2019, 06:02:11 PM »
Having the same problem for some time now with the latest version (19.1.4142.424 based on the installation file). Like steve282 said clean install doesn't work. Earlier it opened after a bit of waiting but not anymore.

Is there any fix since those last couple months (since the first post)?
I'm using Windows 10 x64 btw.

Offline bob3160

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Re: Avast White Screen
« Reply #6 on: March 04, 2019, 06:05:21 PM »
19.1.4142.424 isn't the latest version.
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline mchain

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Re: Avast White Screen
« Reply #7 on: March 04, 2019, 07:43:59 PM »
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803

Offline Martin00

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Re: Avast White Screen
« Reply #8 on: March 04, 2019, 07:48:18 PM »
Well, I didn't know there is a new one since Avast was unable to inform me about it (except adding the blue dot which I don't know what it stands for since I also have daily scan setup). Ill try clean install. Thanks.

Offline mchain

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Re: Avast White Screen
« Reply #9 on: March 04, 2019, 08:02:51 PM »
You can post in this topic (or any newer NEW Version topic that shows up after this one) and click NOTIFY while logged in to get automatic notification sent to your email account you specify whenever a new post is made to that topic.

The 'blue dot' is a notification posted on the tray icon to let you know of an important message located in the notification section of the Avast GUI or program window. 

Previously, in an earlier version of Avast, the notification color was red, and some users reported heart attacks when they saw this, so Avast changed it to blue.  We don't want our users to be stressed when they don't need to be.
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803

Offline Martin00

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Re: Avast White Screen
« Reply #10 on: March 04, 2019, 09:27:11 PM »
I don't know what is an important notification since I had that everyday after a scan that was finished clean...
And about new version you should update the offline installer then cause it still downloads 19.1.4142.424 version.

Offline bob3160

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Re: Avast White Screen
« Reply #11 on: March 04, 2019, 09:31:50 PM »
I don't know what is an important notification since I had that everyday after a scan that was finished clean...
And about new version you should update the offline installer then cause it still downloads 19.1.4142.424 version.
What operating system are you running ???

Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v24H2 64bit, 32 Gig Ram, 1TB SSD, Avast Free 24.4.6112, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Martin00

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Re: Avast White Screen
« Reply #12 on: March 04, 2019, 09:43:31 PM »
Damn... Why do people always have to repeat themselves on this forum?
I'm using Windows 10.

Offline bob3160

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Re: Avast White Screen
« Reply #13 on: March 04, 2019, 09:45:23 PM »
Damn... Why do people always have to repeat themselves on this forum?
I'm using Windows 10.
Then the download would be version 19.2.2364
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Offline cbino

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Re: Avast White Screen
« Reply #14 on: March 04, 2019, 10:01:41 PM »
I see you keep asking "what version of avast?", "Which operating system?" Etc.
The problem has been reported on several occasions and is real.
https://forum.avast.com/index.php?topic=225642.0
It would seem that it was solved with the last beta and therefore those looking for solutions must wait for the release of the new stable version.