Author Topic: Avast prevents proper ejection of external storage devices on MacBook Air  (Read 1865 times)

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When trying to eject an external backup drive, my Air would not eject the drive. AND, after attempting to eject, the entire system would begin to freeze up. I use the latest Mac OS and version of Avast.

I worked with a senior Apple support person for weeks trying to figure out what was causing this behavior, to no avail. We wiped the SSD drive and did a clean install. We used safe boot. You name it, we tried it.

On a hunch, thinking about how Avast scans an external drive, I uninstalled Avast. And behold! The issue disappeared.

Has anyone else had this issue? Were you able to resolve it? I've just quit using Avast completely at this point.

I thought I'd submit a bug report to Avast, thinking they would want to know, but there seems to be no way to do so - or at least they hide it so well I can't find it.


Offline ondrej.kolacek

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Hello,

this is the first time we hear about something like this. We regularly use external backup drives and ejecting works fine. I am afraid that without knowing more about this issue there is not much we can do.

If you would be willing, I can make a special build of Avast for you with more extensive logging enabled; if you could reproduce the issue with the build installed and send us the logs, we may be able to isolate the issue.

Kind regards,
Ondrej Kolacek

Offline .: Mac :.

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Avast extensions should not have loaded if you did a safe boot, so not sure what the issue is. Does this start happening again if you reinstall avast? That would focus the issue on Avast in some way.

I have avast on several different Mac OS Versions and no issues with external or network attached drives.
"People who are really serious about software should make their own hardware." - Alan Kay