Author Topic: White user interface Avast Free Anti-virus  (Read 3239 times)

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White user interface Avast Free Anti-virus
« on: October 02, 2018, 02:51:51 PM »
As many have already posted on similar problem, when opening Avast from desktop icon or via start menu all we get is a blank white box.
If We right click on the tray icon we can access the subscription information, troubleshooting and componets menu but this dosent allow access to the scanning options usually shown on the main user interface.
Have uninstalled/reinstalled Avast multiple times and also followed the instructions to clean install but still have this problem.
OS is Windows 10 and avast version is Anti-Virus fre version 18.6.2349.

Offline Pondus

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Re: White user interface Avast Free Anti-virus
« Reply #2 on: October 02, 2018, 03:57:19 PM »
Sorry should of made it clearer already done that and made no difference, the Ui shows up when uninstalling/repairing no problem but will not show up correctly when accessing via desktop/start menu icon

Offline Asyn

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Re: White user interface Avast Free Anti-virus
« Reply #3 on: October 03, 2018, 01:11:03 PM »
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: White user interface Avast Free Anti-virus
« Reply #4 on: October 04, 2018, 09:55:36 AM »
64 bit Windows 10 no other security software installed and this system has only had Avast on it, seriously thinking of ditching what used to be a half decent program and switching to sopmething else.

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Re: White user interface Avast Free Anti-virus
« Reply #5 on: October 04, 2018, 10:27:45 AM »
64 bit Windows 10
Again, which build..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: White user interface Avast Free Anti-virus
« Reply #6 on: October 05, 2018, 11:53:32 PM »

If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet