Author Topic: Avast free installation issue windows ten  (Read 630 times)

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Offline GerardvanSweiten

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Avast free installation issue windows ten
« on: October 02, 2018, 12:57:55 PM »
Hello everyone, I had Bullguard preinstalled on my computer and when my free trial ran out I decided to switch to avast. I downloaded Avast free for windows 10, the installation seemed to go ok, sent out the registration/verification, windows gave me a popup so I could change from windows defender to avast. When I opened Avast it seemed to run normally, but had an installation bar that was stuck on 39% and wouldn't change. It said however that my computer was protected. I tried rebooting to see if that would resolve the issue but got an error message telling me not to power down as installation was underway.

Anyway I searched around for some answers and after I downloaded Avast Clear, but before restarting in safe mode and using it Avast came up with a log to report the errors in the installation. Avast seems to be running right and Windows is happy that it is functioning but I was wondering if anyone could advise whether to uninstall and start again or not. I can paste the log in here if it would help.


All the best


Offline Asyn

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Re: Avast free installation issue windows ten
« Reply #1 on: October 02, 2018, 01:01:25 PM »
First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://support.avast.com/article/11/

Then:
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
W8.1 [x64] - Avast PremSec 19.9.2394.B#1 - CC 5.63 - EEK - Firefox ESR 68.3 [NS/AOS/uBO/PB] - Thunderbird 68.3 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline GerardvanSweiten

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Re: Avast free installation issue windows ten
« Reply #2 on: October 02, 2018, 09:51:59 PM »
I ran the avast uninstall utility following the instructions. I did a quick windows explorer search and still found a bunch of avast related files after the restart, mostly in the Win SxS folder, shouldn't these have been removed? I just want to check before I reinstall Avast

Offline Asyn

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Re: Avast free installation issue windows ten
« Reply #3 on: October 03, 2018, 12:23:25 PM »
You can ignore it and reinstall Avast.
W8.1 [x64] - Avast PremSec 19.9.2394.B#1 - CC 5.63 - EEK - Firefox ESR 68.3 [NS/AOS/uBO/PB] - Thunderbird 68.3 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0