Author Topic: Maintenance Scan Will Not Finish  (Read 7512 times)

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Offline Stellarman

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Re: Maintenance Scan Will Not Finish
« Reply #15 on: November 26, 2018, 09:37:25 AM »
Hi,

we apologize for the ongoing problem with System Junk scan.

Thank you all for sharing the valuable log files, we will take a look at them and try to find the root cause of this issue.

I will keep you informed about the progress.

Best regards!

Offline jpkellum5

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Re: Maintenance Scan Will Not Finish
« Reply #16 on: November 26, 2018, 06:36:43 PM »
Is there a potential for a refund, then? Purchasing cleanup premium to help maintain my computer and then not being able to use the service I paid for... Not fun. This issue has been uniquely obnoxious. By the time anyone reads this, I will have sent logs via e-mail too. Is it possible for us to at least get an extension on our allotted time for cleanup premium post fix?

Thank you for your time


Offline Stellarman

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Re: Maintenance Scan Will Not Finish
« Reply #17 on: November 28, 2018, 09:16:03 AM »
Is there a potential for a refund, then? Purchasing cleanup premium to help maintain my computer and then not being able to use the service I paid for... Not fun. This issue has been uniquely obnoxious. By the time anyone reads this, I will have sent logs via e-mail too. Is it possible for us to at least get an extension on our allotted time for cleanup premium post fix?

Thank you for your time

Hi,

I asked our customer support what are the options and you can either wait until we will fix the issue entirely and then ask the customer support for the retrospective extension of your existing license based on how long you waited for the fix or you can ask for refund right away and then you can purchase the product again once it will be fixed (if you will be still interested) and ask the customer support for a discount.

If you are interested in refund, please navigate here: https://support.avast.com/en-ww/contact/sales_refund?c=true
In other cases you could contact our customer support here: https://support.avast.com/en-ww/contact/sales?c=true

Best regards,
Avast Cleanup team.

Offline susan163

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Re: Maintenance Scan Will Not Finish
« Reply #18 on: December 07, 2018, 10:22:54 AM »
After performing the first scan Cleanup has been useless since. Nothing works and, (like others) the system junk scan is stuck at 50%. The main scan is showing a number of problems but refuses to fix them. Have just read this forum and sent off the log as requested in previous replies so what now? Can someone tell me how long it takes to get a reply and/or a fix?

Thanks.

Offline tbarrett5612

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Re: Maintenance Scan Will Not Finish
« Reply #19 on: December 09, 2018, 01:28:24 AM »
Still getting stuck at 50%. Logs have been sent; I hope this gets resolved soon.

Offline Dawnthief

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Re: Maintenance Scan Will Not Finish
« Reply #20 on: December 12, 2018, 11:56:35 PM »
I am having the same issues as the others and I am really seeing nothing being done about it.

Some kind of timeline would be nice as to when this issue will be resolved.

Offline jmgallego

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Re: Maintenance Scan Will Not Finish
« Reply #21 on: December 23, 2018, 12:32:59 AM »
I am having the same issues as the others and I am really seeing nothing being done about it.

Some kind of timeline would be nice as to when this issue will be resolved.

Same here...

Offline ednuncor

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Re: Maintenance Scan Will Not Finish
« Reply #22 on: December 26, 2018, 11:02:29 PM »
Sending logs as well, same exact issue.

Offline mmcaly1

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Re: Maintenance Scan Will Not Finish
« Reply #23 on: January 09, 2019, 10:59:07 PM »
I am having this same issue.  I even uninstalled the previous windows 10 version (windows.old) and this problem persists.
This makes the software worthless.
I am wondering if you guys are doing anything as I see in the forum that you have not resolved this issue, at all, for months.

Offline Stellarman

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Re: Maintenance Scan Will Not Finish
« Reply #24 on: January 10, 2019, 03:55:43 PM »
Hello everyone,

sorry for the long inactivity in this thread however I hope I have a good news for you.

This issue will be fixed in the upcoming version (18.3).

If you don't want to wait for its release (second half of January) then I would recommend you to download and install Beta version of 18.3 which will be later on automatically updated to the release version.
You can download it here:
Avast Cleanup Premium - http://tuneup.avast.tools.avcdn.net/tools/avast/betatuneup/avast_cleanup_setup.exe
AVG TuneUp - http://tuneup.avg.tools.avcdn.net/tools/avg/betatuneup/avg_tuneup_setup.exe.

If the problem still persists even after updating to the 18.3 version (either Beta or the release one), please write it down here into this thread and send us log files.

Thank you for you cooperation.

Offline dan317

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Re: Maintenance Scan Will Not Finish
« Reply #25 on: February 07, 2019, 11:03:48 PM »
My father has been having this issue on his computer since we installed it on his computer. I just updated avast today and still the problem persists even after rebooting and confirming it is up to date.