Author Topic: Can't restore passwords using Self-authorize  (Read 2735 times)

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Offline Ryzen

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Can't restore passwords using Self-authorize
« on: October 07, 2018, 01:19:37 PM »
I installed Avast Passwords to my new Android devise. And i have no access to my old device.
I try to restore backup using "Your backup identity" email But restore button isn't working. I have an error "This link has expired. Please contact the sender of the email for more information." on this page http://click.emails.avast.com/expired.html
How can i restore my passwords?

P.S. Sorry for my bad English.

Offline StepanDoubal

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Re: Can't restore passwords using Self-authorize
« Reply #1 on: October 08, 2018, 04:28:01 PM »
Hi,
Thank you very much for your report.
We recognised your report is valid and we are working on fix now.

Regards,

S. Doubal from Avast Passwords Team.
« Last Edit: October 08, 2018, 04:29:37 PM by StepanDoubal »

Offline Thony_95

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Re: Can't restore passwords using Self-authorize
« Reply #2 on: October 26, 2018, 04:08:44 PM »
Hi S. Doubal from Avast Passwords Team.
 I have the same problem. I try to restore backup using "Your backup identity" email But restore button isn't working. I have an error "This link has expired. Please contact the sender of the email for more information."

I lost my old computer, i need your help.

Offline Martin Kvetko

  • Avast team
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Re: Can't restore passwords using Self-authorize
« Reply #3 on: October 30, 2018, 02:38:42 PM »
I have sent backup link to Thony_95 via private message just now

Offline S_NFF

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Re: Can't restore passwords using Self-authorize
« Reply #4 on: December 13, 2018, 05:24:45 PM »
I need such link too.
I need to restore my passwords but sel-autoorize doesnt work and link expired

Offline kienmit95

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Re: Can't restore passwords using Self-authorize
« Reply #5 on: December 23, 2018, 08:28:03 AM »
i S. Doubal from Avast Passwords Team.
 I have the same problem. I try to restore backup using "Your backup identity" email But restore button isn't working. I have an error "This link has expired. Please contact the sender of the email for more information."

I lost my old computer, i need your help.(email: kienmit95@gmail.com)