Author Topic: Nexus Ultimate Dock | Outlook Virus Warning  (Read 1861 times)

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Offline corey58

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Nexus Ultimate Dock | Outlook Virus Warning
« on: October 12, 2018, 07:22:21 PM »
Hi,

I installed Nexus Ultimate Dock on my freshly formatted computer yesterday. When launching Outlook.exe from their own provided launcher I get a virus warning (as shown in the picture). When I launch Outlook.exe from the actual Outlook icon provided by Micro$oft, I get no warning.

I don't know what to make of this and Nexus's support was rather condescending and unhelpful. Was basically told it wasn't their problem, to uninstall Avast, use ESET, get the installer from a legit source (it came directly from them, fully paid for just yesterday), and 'Google it'. Something is going on, but I don't know what.

You can see the warning at https://ibb.co/keV7jU

It does not mention Nexus, but it is definitely triggered by Nexus.
« Last Edit: October 12, 2018, 07:40:11 PM by corey58 »

Offline Asyn

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Re: Nexus Ultimate Dock | Outlook Virus Warning
« Reply #1 on: October 12, 2018, 08:47:04 PM »
Please attach your screenshot(s), some of us don't follow external links. ;)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Pondus

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Re: Nexus Ultimate Dock | Outlook Virus Warning
« Reply #2 on: October 12, 2018, 09:13:50 PM »
screenshot

Offline Asyn

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Re: Nexus Ultimate Dock | Outlook Virus Warning
« Reply #3 on: October 12, 2018, 09:26:51 PM »
Thanks Pondus, that smells like a FP...

@Corey: You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline PDI

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Re: Nexus Ultimate Dock | Outlook Virus Warning
« Reply #4 on: October 14, 2018, 11:03:25 AM »
Hi,

it can be caused by a code injection from the Nexus software. We'd check it.

Regards,
PDI