Avast make windows 7 SP1 blue screen

[lsmtim123]

Please solve this problem！
BAD_POOL_HEADER
stop:0x00000019(0x0000000000000020,0xFFFFF8A017BD91E0,……,0x00000000050E041E)

Problem solved after uninstal avast

[kwiq]

Hi lsmtim123,
Memory.DMP file would help us to analyse your BSOD ?
The default location of the dump file is %SystemRoot%memory.dmp or C:\Windows\memory.dmp if C: is the system drive. Windows can also capture small memory dumps which occupy less space. These dumps are created at %SystemRoot%\Minidump.dmp (C:\Windows\Minidump.dump if C: is the system drive).

1) Locate the dump file
2) zip it as lsmtim123_BSOD_zip
3) upload it to ftp://ftp.avast.com/incoming

Thank you !

[REDACTED]

Same problem.hope can fix it!!!:D

[Asyn]

Same problem.hope can fix it!!!:D

See Reply #1 from kwiq.

[lsmtim123]

@kwiq

Hi lsmtim123,
Memory.DMP file would help us to analyse your BSOD ?
The default location of the dump file is %SystemRoot%memory.dmp or C:\Windows\memory.dmp if C: is the system drive. Windows can also capture small memory dumps which occupy less space. These dumps are created at %SystemRoot%\Minidump.dmp (C:\Windows\Minidump.dump if C: is the system drive).

1) Locate the dump file
2) zip it as lsmtim123_BSOD_zip
3) upload it to ftp://ftp.avast.com/incoming

Thank you !

I got the zip, but how can I upload it?
ftp://ftp.avast.com/incoming is just blank and don't have any "upload" button!

[Asyn]

I got the zip, but how can I upload it?

Hi, see: https://support.avast.com/article/160/