Author Topic: I think I have a double account with the same email  (Read 1188 times)

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I think I have a double account with the same email
« on: October 15, 2018, 11:10:02 PM »
Hello,

I have used Avast for free for 6 years. I just upgraded for the free 60-day trial. I received the code via email but I was unable to use it. So I re-applied for the free trial with the same email and now I am afraid that I will be double billed.

Please help me figure out how to check this or to escalate to an Avast person (if they exist).

Thank You
Prov

Offline schmidthouse

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Re: I think I have a double account with the same email
« Reply #1 on: October 15, 2018, 11:28:31 PM »
Hello
Did you have to enter Credit Card/Payment information in order to complete the Trial process?

In the email that was sent to you, there will be info(and password) on how to access your 'order portal' from which you can change subscription status to cancel 'auto renew'.

Offline BWhit

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Re: I think I have a double account with the same email
« Reply #2 on: October 16, 2018, 01:11:08 PM »
Hi provspa329,

I can see that you did have two trials set up against the email address you registered on the forum with.
I have cancelled the auto-renew for the first one you did, so it will not convert into a paid product.