Author Topic: Unintended Purchase  (Read 592 times)

0 Members and 1 Guest are viewing this topic.

Offline sarkc4

  • Newbie
  • *
  • Posts: 1
Unintended Purchase
« on: October 17, 2018, 09:54:16 PM »
Hello,

I have an automatic renewal for an Avast subscription that renews every July. I have purchased no other products or subscriptions. Today I received an e-mail from my credit card company informing me of an $11.99 purchase that I did not order or unintentionally ordered. I tried to locate an order history page somwhere in Avast but could not find anything resembling an order history page.

I've checked my e-mails (including spam folder) and can find absolutely nothing on this purchase. Aside from my credit card notification I have absolutely nothing on this purchase. Does anyone know where I can find an order history page? I assume I'd start there if I would like this charge refunded..... or worse, the unintended subscription cancelled.

Any help?

Offline DavidR

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 82751
  • No support PMs thanks
Re: Unintended Purchase
« Reply #1 on: October 17, 2018, 11:14:46 PM »
Whilst I only use avast free and have no other avast paid products the sum of $11.99 doesn't appear to be one of the main avast antivirus products.

All I can suggest is checking in your my.avast.com account and open the Licenses section to see what licenses you have. 

If you find one there that isn't familiar you can then try the General: Orders & Renewals - FAQ - https://www.avast.com/faq.php?article=AVKB24#artTitle and see if there is a relevant section.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 1909 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.2.2401 (build 20.2.5130.565) UI-1.0.502/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro