Author Topic: Thunderbird fails download new emails with Avast installed  (Read 1671 times)

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Thunderbird fails download new emails with Avast installed
« on: November 08, 2018, 11:42:04 PM »
I do computer work for "older people" and I have had 3 people recently call me saying they could not download emails.
Knowing a bit about computers I usually suspect their AV program, not always Avast, but lately it has been Avast.  So I uninstall the free one, run the clear program, reboot, start their Thunderbird and it downloads the emails, then I reinstall Avast and it works.
Any thoughts?
Thanks

Offline Asyn

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Re: Thunderbird fails download new emails with Avast installed
« Reply #1 on: November 09, 2018, 06:13:54 AM »
If they don't keep their Avast and TB updated, it might be a cert issue.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Pondus

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Re: Thunderbird fails download new emails with Avast installed
« Reply #2 on: November 09, 2018, 07:28:04 AM »
Quote
Any thoughts?
Use webmail   ;)



Offline mchain

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Re: Thunderbird fails download new emails with Avast installed
« Reply #3 on: November 09, 2018, 07:29:28 AM »
Quote
Any thoughts?
Use webmail   ;)
Yep.  Best option for support there is.
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801