Author Topic: Not able to cancel automatic renewal  (Read 2776 times)

0 Members and 1 Guest are viewing this topic.


  • Guest
Not able to cancel automatic renewal
« on: October 17, 2018, 06:52:35 PM »
I have a AVAST INTERNET SECURITY license which is valid until 23.12.2018. It is shown in (processed by
However, when I want to cancel the automatic renewal, I'm not able to do so.
I followed both processes shown on, but the buttons mentioned there are not shown at all.
In the portal there is no "Disable automatic renewal" and in my.avast there is no "Deactivate Auto-Renewal Subscription".
What can I do?

Thanks, Titus

Offline Asyn

  • Avast √úberevangelist
  • Certainly Bot
  • *****
  • Posts: 76051
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Not able to cancel automatic renewal
« Reply #1 on: October 18, 2018, 05:19:26 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos):

Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 7167
  • When you think you know, Think Again
Re: Not able to cancel automatic renewal
« Reply #2 on: October 18, 2018, 10:49:47 PM »
@ titus483
When you enter your order portal you should see a link (small) that shows 'manage your subscription'> the disable auto-renew is there. :)

Yes and otherwise follow Asyn's direction

Edit: I just went through an Upgrade process and attached Screenshots show how to "Disable" auto Renew on any order through the Order Portal.
INSTRUCTIONS on how to enter order portal are included in the email confirmation of your purchased Avast Product. :)
« Last Edit: October 20, 2018, 06:18:19 PM by schmidthouse »
***HP ENVY 15K LT W10 Pro 21H2 64Bit/250GB SSD/16GB Ram/ADU v.23.1b/VS/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 21H2 64Bit/1TB HD/8GB Ram/ADU v.23.1b/VS/SANDBOXIE/HotSpot Shield
 *Avast Mobile Ultimate (Android)