Author Topic: Deleted duplicates  (Read 3097 times)

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Offline sidnodes01

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Deleted duplicates
« on: October 23, 2018, 07:04:58 PM »
I've just installed and did a scan for duplicates, it gave me a massive list and I stupidly agreed to remove the duplicates as it said it would delete same file names pictures etc, I've now found it did do this and has deleted years of files folders and pictures.
Does anyone know if you can undo this?

Offline schmidthouse

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Re: Deleted duplicates
« Reply #1 on: October 23, 2018, 07:12:51 PM »
I don't have clean up installed.
Is there not an option to 'restore' or roll back changes?
« Last Edit: October 23, 2018, 07:14:40 PM by schmidthouse »
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Offline sidnodes01

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Re: Deleted duplicates
« Reply #2 on: October 23, 2018, 10:06:37 PM »
I couldn't find one, tried to contact avast but there is no direct contact to customer service to try and resolve this

Offline schmidthouse

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Re: Deleted duplicates
« Reply #3 on: October 24, 2018, 03:29:14 AM »
I couldn't find one, tried to contact avast but there is no direct contact to customer service to try and resolve this

I  have attempted to contact help. Hopefully there will be a response. :)
***HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.5.2470b/Secureline VPN v.5.12.5576b/ADU v.21.1b/ASB v.91.0b/ACP 21.1b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/Avast Premium 21.5.2470b/ADU v.21.1b/ACP 21.1b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
RIP*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
LAYERED SECURITY SOFTWARE

Offline Asyn

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Re: Deleted duplicates
« Reply #4 on: October 24, 2018, 05:08:36 AM »
Win 8.1 [x64] - Avast PremSec 21.5.6354.BCi [UI.646] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.82
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline schmidthouse

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Re: Deleted duplicates
« Reply #5 on: October 24, 2018, 05:32:10 AM »
-> https://support.avast.com/en-ww/article/211/#idt_0350 (Rescue Center)

Thanks Asyn, I did recall a process explained one time way back but wasn't sure. ;)
***HP ENVY 15K LT W10 Pro 21H1 64Bit/750GB HD/16GB Ram/Avast Premium 21.5.2470b/Secureline VPN v.5.12.5576b/ADU v.21.1b/ASB v.91.0b/ACP 21.1b/SANDBOXIE-plus/MailWasherPRO
**HP Compaq 8510p LT W10 Pro 20H2 64Bit/1TB HD/8GB Ram/Avast Premium 21.5.2470b/ADU v.21.1b/ACP 21.1b/SANDBOXIE/MailWasherPRO/HotSpot Shield
     
RIP*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2002)18.8.2356/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
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Offline Asyn

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Re: Deleted duplicates
« Reply #6 on: October 24, 2018, 06:16:53 AM »
-> https://support.avast.com/en-ww/article/211/#idt_0350 (Rescue Center)
Thanks Asyn, I did recall a process explained one time way back but wasn't sure. ;)
No problem pal.
Win 8.1 [x64] - Avast PremSec 21.5.6354.BCi [UI.646] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.82
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline sidnodes01

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Re: Deleted duplicates
« Reply #7 on: October 24, 2018, 10:05:57 PM »
I can't find the icon 

This all thats on it

Offline Asyn

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Re: Deleted duplicates
« Reply #8 on: October 25, 2018, 04:42:02 AM »
Hi, you need to attach your screenshot, else we can't see it.
Win 8.1 [x64] - Avast PremSec 21.5.6354.BCi [UI.646] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.82
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Stellarman

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Re: Deleted duplicates
« Reply #9 on: October 25, 2018, 09:59:02 AM »
I've just installed and did a scan for duplicates, it gave me a massive list and I stupidly agreed to remove the duplicates as it said it would delete same file names pictures etc, I've now found it did do this and has deleted years of files folders and pictures.
Does anyone know if you can undo this?

Hi,

could you please provide us more information about the product you have used to remove duplicates (e.g. name, version, screenshots would be also appreciated)?
I am asking because currently there is not a duplicate finder/remover feature in Avast Cleanup product so I don't really understand what you are referring to.

I would like to help you but in order to be able to do it I would need to know what we are talking about.

Thank you.

Offline sidnodes01

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Re: Deleted duplicates
« Reply #10 on: October 25, 2018, 11:00:51 AM »
I've looked in applications and it's Avast Clean up ver: 2.0

Offline Asyn

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Re: Deleted duplicates
« Reply #11 on: October 25, 2018, 11:11:56 AM »
I've looked in applications and it's Avast Clean up ver: 2.0
Well, that explains it, you're using the Mac version... ;)
Ask here: https://forum.avast.com/index.php?board=5.0
Win 8.1 [x64] - Avast PremSec 21.5.6354.BCi [UI.646] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.82
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline sidnodes01

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Re: Deleted duplicates
« Reply #12 on: October 25, 2018, 02:39:47 PM »
Sorry, I didn't realise there was different types!

Offline Asyn

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Re: Deleted duplicates
« Reply #13 on: October 25, 2018, 02:44:07 PM »
Sorry, I didn't realise there was different types!
No problem. :)
Win 8.1 [x64] - Avast PremSec 21.5.6354.BCi [UI.646] - EEK - Firefox ESR 78.11 [NS/uBO/PB] - TB 78.11
Avast-Tools: Secure Browser 91.0 - Cleanup 21.1 - SecureLine 5.12 - Driver Updater 21.1 - CCleaner 5.82
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0