Author Topic: Virus Chest blocks a file. Cannot restore it nor delete.  (Read 4153 times)

0 Members and 1 Guest are viewing this topic.

REDACTED

  • Guest
Virus Chest blocks a file. Cannot restore it nor delete.
« on: October 26, 2018, 12:50:50 PM »
I've been trying to run Selenium Firefox python driver in a python Conda environment. Avast deemed it unsafe and it ended up in the Virus chest. I was wondering where the python executable in the Conda environment went and tried to reinstall it and other stuff but Avast does not permit to have the same file in the same folder anymore since it is in the Virus Chest.

I've tried to delete it from the chest and it does not do anything. Trying to restore it yields "This file cannot be restored". So the file remains in the Virus Chest and I can't do anything about it.

What can I do to either restore the file or remove it from the chest?

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 37529
  • Not a avast user
Re: Virus Chest blocks a file. Cannot restore it nor delete.
« Reply #1 on: October 26, 2018, 03:32:01 PM »
can you send and report as false positive from avast chest?

https://forum.avast.com/index.php?topic=14433.msg1289438#msg1289438


REDACTED

  • Guest
Re: Virus Chest blocks a file. Cannot restore it nor delete.
« Reply #2 on: October 27, 2018, 02:50:12 PM »
I've tried it but it says "Something went wrong, please try again later." So I can't do that.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Virus Chest blocks a file. Cannot restore it nor delete.
« Reply #3 on: October 27, 2018, 03:40:41 PM »
Please post a screenshot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: Virus Chest blocks a file. Cannot restore it nor delete.
« Reply #4 on: October 27, 2018, 06:16:05 PM »
Here are the screenshots:

https://imgur.com/a/cRWrGKD

https://imgur.com/a/qNFlUK8

Should I also include what happens if I try to restore the file? It literally just says

"Whoops, error occured."
"This file can't be restored."

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Virus Chest blocks a file. Cannot restore it nor delete.
« Reply #5 on: October 27, 2018, 06:16:59 PM »
Please attach your screenshot(s), some of us don't follow external links. ;)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: Virus Chest blocks a file. Cannot restore it nor delete.
« Reply #6 on: October 27, 2018, 06:58:20 PM »
I can't figure out how to attach images.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Virus Chest blocks a file. Cannot restore it nor delete.
« Reply #7 on: October 27, 2018, 07:01:59 PM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

REDACTED

  • Guest
Re: Virus Chest blocks a file. Cannot restore it nor delete.
« Reply #8 on: October 27, 2018, 07:04:09 PM »
Here they are.


Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76037
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Virus Chest blocks a file. Cannot restore it nor delete.
« Reply #9 on: October 27, 2018, 07:13:25 PM »
OK, IDP detections can't be restored now, but the devs are working on it...
You can report a suspected FP (File/Website) here: https://www.avast.com/false-positive-file-form.php
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Raphael10

  • Newbie
  • *
  • Posts: 1
Re: Virus Chest blocks a file. Cannot restore it nor delete.
« Reply #10 on: March 03, 2023, 10:04:49 AM »
I have the same problem. The last post here is from 2018. Can it be solve now? I need spyder. So how can I get it running again?