Author Topic: Errors and bugs from last month.  (Read 4327 times)

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Offline Martin00

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Errors and bugs from last month.
« on: October 27, 2018, 04:58:56 PM »
Hello,

Ive got couple problems. Anyone who knows how to resolve them please post here. Thank you.

1.  Anyone got a solution for retrieving files from the quarantine? It looks like Avast can't do that. I have that problem with all files that got into quarantine for last couple Avast releases. Actually it is better then it used to be - before that the files were just deleted, nothing ended up in quarantine even when Avast said it was.

2.  Why there isn't any option to whitelist everything and Avast just puts them in quarantine without asking? All my settings are set to notify and ask...

3.  How to delete anything from quarantine? Looks like Avast is incapable of doing that.

4.  How to clear Avast quarantine list? I have removed the files manually from HD since there is no way to retrieve them, but they are still on the list.

5.  Why does the taskbar popup message (for starting a scheduled scan for example) is hiding on the right side of the screen? Only few pix line is showing up.

Avast - FIX YOUR SHIT! Its becoming unbearable to see more and more bugs each version with only few of them fixed.

Offline Asyn

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Re: Errors and bugs from last month.
« Reply #1 on: October 27, 2018, 05:19:48 PM »
Hi, before we dig deeper here...

- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Windows 8.1 [x64] - Avast Premier 19.7.2384.B1 - CC 5.60 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline Martin00

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Re: Errors and bugs from last month.
« Reply #2 on: October 29, 2018, 09:00:29 AM »
Avast Free v18.7.2354
Win10 x64 Creators Update
No other programs (except build in defender - disabled).
No other AVs - I think I will have to look for one eventually...

Offline Asyn

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Re: Errors and bugs from last month.
« Reply #3 on: October 29, 2018, 09:04:46 AM »
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
Windows 8.1 [x64] - Avast Premier 19.7.2384.B1 - CC 5.60 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline Martin00

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Re: Errors and bugs from last month.
« Reply #4 on: October 29, 2018, 10:36:25 AM »
From my previous experience that does more bad then good...
And why do I have to do that every time there is a new Avast version? Thats a normal procedure for updating or something?

Offline Asyn

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Re: Errors and bugs from last month.
« Reply #5 on: October 29, 2018, 11:00:13 AM »
From my previous experience that does more bad then good...
And why do I have to do that every time there is a new Avast version? Thats a normal procedure for updating or something?
Well, it might help to fix your issues, but the decision is yours.
Windows 8.1 [x64] - Avast Premier 19.7.2384.B1 - CC 5.60 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline Martin00

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Re: Errors and bugs from last month.
« Reply #6 on: October 29, 2018, 11:43:52 AM »
Did that. Can't say if the quarantine problems are there yet, but I guess Ill find out soon enough when it will detect something...
Popu messages are still screwed up (check 01.jpg) - this one I have no idea what it was, no trace of the message anywhere (not in notifications).

Also I have noticed that restoring (or saving) settings option doesn't not restore all settings so every time I do the clear up (with every new Avast version) I need to go through all of the settings anyway....

Offline Asyn

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Re: Errors and bugs from last month.
« Reply #7 on: October 29, 2018, 12:07:16 PM »
Popu messages are still screwed up (check 01.jpg) - this one I have no idea what it was, no trace of the message anywhere (not in notifications).
Strange, I can't reproduce it here, wait for one of the guys with W10.
Windows 8.1 [x64] - Avast Premier 19.7.2384.B1 - CC 5.60 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline Tomáš Vybíral

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Re: Errors and bugs from last month.
« Reply #8 on: October 29, 2018, 12:18:20 PM »
Hi Martin00,
the problem with notification happens only when debug logging is on. (as far as I know)
So try to turn debug logging (Settings>Maintenance>Enable debug logging) off if it helps.

Offline Martin00

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Re: Errors and bugs from last month.
« Reply #9 on: October 29, 2018, 12:25:52 PM »
Hi Martin00,
the problem with notification happens only when debug logging is on. (as far as I know)
So try to turn debug logging (Settings>Maintenance>Enable debug logging) off if it helps.
Yep, that helped.

Offline Asyn

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Re: Errors and bugs from last month.
« Reply #10 on: October 29, 2018, 12:56:39 PM »
Thanks for your feedback.
Windows 8.1 [x64] - Avast Premier 19.7.2384.B1 - CC 5.60 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline Martin00

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Re: Errors and bugs from last month.
« Reply #11 on: October 30, 2018, 11:44:39 AM »
Any solutions for errors / bugs 1-4 ?

Offline Asyn

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Re: Errors and bugs from last month.
« Reply #12 on: October 30, 2018, 12:12:16 PM »
1.  Anyone got a solution for retrieving files from the quarantine? It looks like Avast can't do that. I have that problem with all files that got into quarantine for last couple Avast releases. Actually it is better then it used to be - before that the files were just deleted, nothing ended up in quarantine even when Avast said it was.
2.  Why there isn't any option to whitelist everything and Avast just puts them in quarantine without asking? All my settings are set to notify and ask...
3.  How to delete anything from quarantine? Looks like Avast is incapable of doing that.
4.  How to clear Avast quarantine list? I have removed the files manually from HD since there is no way to retrieve them, but they are still on the list.
1. Works for me.
2. My settings are also on ask and I get asked, so I can't confirm it.
3. Works for me.
4. Also works for me.

Note, IDP detections aren't fully covered yet, but the devs are working on it.
Windows 8.1 [x64] - Avast Premier 19.7.2384.B1 - CC 5.60 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline Martin00

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Re: Errors and bugs from last month.
« Reply #13 on: October 30, 2018, 12:19:54 PM »
My settings are setup to always ask.
And answer "works for me" is a typical IT people answer that doesn't say shit.

Offline Asyn

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Re: Errors and bugs from last month.
« Reply #14 on: October 30, 2018, 12:24:51 PM »
As mentioned earlier in this thread, I'm not on W10...
Windows 8.1 [x64] - Avast Premier 19.7.2384.B1 - CC 5.60 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523