Author Topic: "Host unreachable" for update  (Read 6148 times)

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pdiddie@gmail.com

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"Host unreachable" for update
« on: October 27, 2018, 08:16:00 PM »
Free version for three weeks since 10/9. Purchasedd Pro on 10/19; still get same message when attempting to update definitions or program.  What gives, Avast?

Offline Pondus

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Re: "Host unreachable" for update
« Reply #1 on: October 27, 2018, 08:22:38 PM »

pdiddie@gmail.com

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Re: "Host unreachable" for update
« Reply #2 on: October 27, 2018, 11:10:30 PM »
No luck with that. Contacted Avast directly.  Any further advice or should I just wait?

Offline bob3160

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Re: "Host unreachable" for update
« Reply #3 on: October 29, 2018, 11:36:55 PM »

If Repair doesn't fix the problem, try the following:
Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast One 21.11, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline buttoni2

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Re: "Host unreachable" for update
« Reply #4 on: October 31, 2018, 10:08:55 PM »
Thanks for posting this document link for a clean uninstall/install.  I'm filing it away for future reference in case I find myself having to do this to resolve a problem.  :)
Avast Free AV on HP pavillion 6-2120t desktop, Win7 Home 64-bit, SP1, 8gb RAM, 500GB SATA HDD, HP2311x Monitor, HP Envy 4511 printer,  Win 7 built-in  Firewall.

Online DavidR

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Re: "Host unreachable" for update
« Reply #5 on: November 01, 2018, 12:23:16 AM »
Free version for three weeks since 10/9. Purchasedd Pro on 10/19; still get same message when attempting to update definitions or program.  What gives, Avast?

Since buttoni2 joined your topic, he too recently suffered the "Host unreachable" error and that was down to his firewall blocking the update executable.

In his case the firewall was the win7 one and the executable requiring internet access was the instup.exe is in the avast\setup folder.

What is your firewall (as Avast Free and Avast Pro don't have the Avast Firewall) ?
You could check to see if the instup.exe is in the avast\setup folder is indeed allowed in your firewall.

For more information on other files also see post https://forum.avast.com/index.php?topic=222896.msg1481589#msg1481589 other posts in that topic may also help.
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