Author Topic: Automatic Renewal Cancellation  (Read 1967 times)

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Offline alfred3000prime

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Automatic Renewal Cancellation
« on: October 30, 2018, 12:49:48 AM »
I would like to cancel my autorenewal subscriptions as I was sent an email by avast notifying me that they'd charge me in a few days time.

I went to avast.com/find-order, sign-in, and cancel the feature (Automatic-Renewal) but the feature to do so was not there.

I tried to cancel it from my.avast.com and it said they couldn't cancel my auto-renewal subcription. I tried calling your number and it did not work. Please cancel the subscription for the order IDs 24474217808 as I do not wish to continue using avast.

Regards.

Offline DavidR

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Re: Automatic Renewal Cancellation
« Reply #1 on: October 30, 2018, 01:13:29 AM »
If you are unable to cancel it in time you should be able to seek a refund and cancel the auto renewal.

Sales - Orders and Renewals FAQ - https://www.avast.com/faq.php?article=AVKB24#artTitle.
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Offline alfred3000prime

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Re: Automatic Renewal Cancellation
« Reply #2 on: October 30, 2018, 01:25:08 AM »
I do not wish to seek a refund. I simply want it cancelled. I followed the steps and clicked cancel on your site and it said it can't cancel. I escalated it to your support team and I just want someone on here to check and ensure that it's been cancelled.

Offline DavidR

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Re: Automatic Renewal Cancellation
« Reply #3 on: October 30, 2018, 10:16:42 AM »
I do not wish to seek a refund. I simply want it cancelled. I followed the steps and clicked cancel on your site and it said it can't cancel. I escalated it to your support team and I just want someone on here to check and ensure that it's been cancelled.

Given that there is only a short time (as you have been notified) the auto payment may go through.  The link I gave has a lot more information (including cancellation), not just seeking a refund.

Most of the people 'here' are avast users like yourself, I will try to draw some attention to it.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 19.2.2364/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

Offline BWhit

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Re: Automatic Renewal Cancellation
« Reply #4 on: October 30, 2018, 10:46:39 AM »
Hi alfred3000prime, I can confirm that the autorenewal subscriptions for both trial products associated with your email address registered on the forum are cancelled. You should be receiving emails confirming this from our distributor (Digital River). You can continue to use the trial products until they expire.

Offline DavidR

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Re: Automatic Renewal Cancellation
« Reply #5 on: October 30, 2018, 12:51:28 PM »
@ BWhit
Thanks for the very prompt response.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 19.2.2364/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

Offline dogamail

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Re: Automatic Renewal Cancellation
« Reply #6 on: November 06, 2018, 09:47:25 PM »
Hi. The same thing happens to me too Alfred3000prime. I try to cancel the autorenewal subscriptions for both trial products, but the system returns that an error has occurred.

Offline BWhit

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Re: Automatic Renewal Cancellation
« Reply #7 on: November 07, 2018, 10:48:59 AM »
Hi dogamail, I can only see one trial product associated with your email address registered on the forum. I can confirm that you had cancelled the autorenewal yesterday already, but you should now receive an email confirming this from our distributor (Digital River) today. You can continue to use the trial product until it expires. Please let me know if you had any other trials registered to another email address.