Automatic Cancellation of Avast Internet security

[REDACTED]

I would like to cancel my autorenewal subscriptions as I was sent an email by avast notifying me that they'd charge me in a few days time.

I went to avast.com/find-order, sign-in, and cancel the feature (Automatic-Renewal) but the feature to do so was not there.

I tried to cancel it from my.avast.com and it said they couldn't cancel my auto-renewal subcription. I tried calling your number and it did not work. Please cancel the subscription for the order IDs 23682667008 as I do not wish to continue using avast.

Best Regards.

[DavidR]

I have responded in your other topic, if this is for two separate products, fine otherwise keep it in one topic.  https://forum.avast.com/index.php?topic=222922.0

If you use the support ticket system don't submit multiple tickets as they are handled in a First In First Out (FiFo) order and subsequent tickets could delay this.

[REDACTED]

This is for two separate orders. The first is internet security and the order is cleanup.

[DavidR]

I have tried to draw attention to your topics.

[BWhit]

Hi alfred3000prime, I can confirm that the autorenewal subscriptions for both trial products associated with your email address registered on the forum are cancelled. You should be receiving emails confirming this from our distributor (Digital River). You can continue to use the trial products until they expire.

[DavidR]

@ BWhit
Thanks for the very prompt response.