Author Topic: Deleted duplicates  (Read 4715 times)

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Deleted duplicates
« on: October 23, 2018, 07:04:58 PM »
I've just installed and did a scan for duplicates, it gave me a massive list and I stupidly agreed to remove the duplicates as it said it would delete same file names pictures etc, I've now found it did do this and has deleted years of files folders and pictures.
Does anyone know if you can undo this?

Offline schmidthouse

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Re: Deleted duplicates
« Reply #1 on: October 23, 2018, 07:12:51 PM »
I don't have clean up installed.
Is there not an option to 'restore' or roll back changes?
« Last Edit: October 23, 2018, 07:14:40 PM by schmidthouse »

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Re: Deleted duplicates
« Reply #2 on: October 23, 2018, 10:06:37 PM »
I couldn't find one, tried to contact avast but there is no direct contact to customer service to try and resolve this

Offline schmidthouse

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Re: Deleted duplicates
« Reply #3 on: October 24, 2018, 03:29:14 AM »
I couldn't find one, tried to contact avast but there is no direct contact to customer service to try and resolve this

I  have attempted to contact help. Hopefully there will be a response. :)

Offline Asyn

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Re: Deleted duplicates
« Reply #4 on: October 24, 2018, 05:08:36 AM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline schmidthouse

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Re: Deleted duplicates
« Reply #5 on: October 24, 2018, 05:32:10 AM »
-> https://support.avast.com/en-ww/article/211/#idt_0350 (Rescue Center)

Thanks Asyn, I did recall a process explained one time way back but wasn't sure. ;)

Offline Asyn

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Re: Deleted duplicates
« Reply #6 on: October 24, 2018, 06:16:53 AM »
-> https://support.avast.com/en-ww/article/211/#idt_0350 (Rescue Center)
Thanks Asyn, I did recall a process explained one time way back but wasn't sure. ;)
No problem pal.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Deleted duplicates
« Reply #7 on: October 24, 2018, 10:05:57 PM »
I can't find the icon 

This all thats on it

Offline Asyn

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Re: Deleted duplicates
« Reply #8 on: October 25, 2018, 04:42:02 AM »
Hi, you need to attach your screenshot, else we can't see it.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Stellarman

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Re: Deleted duplicates
« Reply #9 on: October 25, 2018, 09:59:02 AM »
I've just installed and did a scan for duplicates, it gave me a massive list and I stupidly agreed to remove the duplicates as it said it would delete same file names pictures etc, I've now found it did do this and has deleted years of files folders and pictures.
Does anyone know if you can undo this?

Hi,

could you please provide us more information about the product you have used to remove duplicates (e.g. name, version, screenshots would be also appreciated)?
I am asking because currently there is not a duplicate finder/remover feature in Avast Cleanup product so I don't really understand what you are referring to.

I would like to help you but in order to be able to do it I would need to know what we are talking about.

Thank you.

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Re: Deleted duplicates
« Reply #10 on: October 25, 2018, 11:00:51 AM »
I've looked in applications and it's Avast Clean up ver: 2.0

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Re: Deleted duplicates
« Reply #11 on: October 25, 2018, 11:11:56 AM »
I've looked in applications and it's Avast Clean up ver: 2.0
Well, that explains it, you're using the Mac version... ;)
Ask here: https://forum.avast.com/index.php?board=5.0
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: Deleted duplicates
« Reply #12 on: October 25, 2018, 02:39:47 PM »
Sorry, I didn't realise there was different types!

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Re: Deleted duplicates
« Reply #13 on: October 25, 2018, 02:44:07 PM »
Sorry, I didn't realise there was different types!
No problem. :)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
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Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0