Author Topic: "Unable to load policy" Error during ABA installation  (Read 16005 times)

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Offline Asyn

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Re: "Unable to load policy" Error during ABA installation
« Reply #45 on: January 11, 2019, 01:14:38 PM »
In our January version we gonna release client update that will make the installation work again regardless of the computer state.
Sounds good. :)
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Offline Infratech Solutions

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Re: "Unable to load policy" Error during ABA installation
« Reply #46 on: January 14, 2019, 12:25:49 PM »
We continue having this problem on a Windows 10 (1809) using the last installer 18.8.4084.40
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Offline tomsc

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Re: "Unable to load policy" Error during ABA installation
« Reply #47 on: January 14, 2019, 04:08:47 PM »
We continue having this problem on a Windows 10 (1809) using the last installer 18.8.4084.40

We are finishing the testing phrase and plan releasing new installer this week. I will message here again once it is ready.

Offline tomsc

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Re: "Unable to load policy" Error during ABA installation
« Reply #48 on: January 16, 2019, 03:39:40 PM »
We continue having this problem on a Windows 10 (1809) using the last installer 18.8.4084.40

The installer update was just released, please test if it works for you now (online installer v4.8.67, offline installer v18.8.4084.67).

Offline Christopher216

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Re: "Unable to load policy" Error during ABA installation
« Reply #49 on: January 16, 2019, 07:49:30 PM »
We're having this problem, as well.  Here's an excerpt from the install log on one of our servers:

Code: [Select]
01/16/19 13:43:52 advantag Setup    - Auth > CInetHttp > WaitForConnect failed - 6 (Couldn't resolve host name)
01/16/19 13:43:52 advantag Setup    - Auth > CAuthService::OpenConnection to 'https://bcons-core-sea.ff.avast.com:443/agent/' failed with 6
01/16/19 13:43:52 advantag Setup    - Auth > Failed to connect - 1006
01/16/19 13:43:52 advantag Setup    - Auth > DownloadInstallPolicyInternal: Connection failed
01/16/19 13:43:52 advantag Setup    - Setup > DownloadInstallPolicy nResult=1006

Running Windows 2012r2.  Firewall is temporarily disabled and DNS, etc. is all working properly. 

Help please!

EDIT:  I'm attempting to install with the latest version of the on-line installer that was just posted today.

Offline tomsc

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Re: "Unable to load policy" Error during ABA installation
« Reply #50 on: January 16, 2019, 10:36:05 PM »
Christopher216 - replied to you via email.