avast-4,7-Home just installed, no automatic AVS-update

[horbar]

hello, 
after  successfully again installed avast 4,7-Home-Edition, I must state that an automatic AVS-update does not take place, although this attitude (configuration) is correct !  :'(....... also the blue sound-PopUp, which  appeared always confirming the execution of an AVS update, does'nt  appeare more ....... and also the red error-PopUp.......   but the manual AVS update however takes place perfectly.  What can the cause be?  Thank you for appropriate references and help!
Regards   horbar

[DavidR]

The Red pop-up is an error, what is the complete text of the error message ?
Is there anything in the avast log viewer about this ?
When does this happen, e.g. directly after boot, etc. when ?

[horbar]

..as I sad already: The Red pop-up also does'nt appear....
in the LogViewer I fond the follow: please see attachment !

[horbar]

....and see this attachment please:

[DavidR]

There is another area in the Log Viewer Program Run or ProgrammLauf from your image, the Error, Warning and Notice being the three areas likely to produce/record these errors, there is probably no need to check there if the repair (see below) works.

One of the error codes in the attached .txt file Function setifaceUpdatePackages() has failed. is 000004C7 and this is a windows error 'The system cannot open the file.'

Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this.

[horbar]

hello DavidR,
thank you for your help.....did exact,what you sad:

Try a repair of avast. Add Remove programs, select 'avast! Anti-Virus,' click the Change/Remove button and scroll down to Repair, click next and follow. You need to be on-line to do this.

......."Repair"was working .....and now I have to wait,because the AVS is in the moment up to date....will posting
when result.
Regards   horbar

[DavidR]

Your welcome, hopefully it shouldn't be too long a wait for the next VPS update
They are like buses, you wait a while and three come along at the same time

[horbar]

.....now it is sure: "Repair was not successfull"  :'(
automatic-update still does'nt work  ...also the red and the blue Popups d'ont work.  ......what shall I do now
"Complete Avast-Deinstallation included Registry"?
and following new-Installation?
What do you mean?

[Lisandro]

"Complete Avast-Deinstallation included Registry"?

It will be good...
1. Uninstall avast from Control Panel first.
2. Boot
3. Use Avast Uninstall for complete uninstallation (read http://www.avast.com/eng/avast_uninstall_util.html)
4. Boot
5. Install again.

[horbar]

    :'(  ...am desperade, after 2 new installations (before I did all exact as you sad:
 

1. Uninstall avast from Control Panel first.
2. Boot
3. Use Avast Uninstall for complete uninstallation (read http://www.avast.com/eng/avast_uninstall_util.html)
4. Boot
5. Install again

   1. Download aswClear.exe on to your desktop
   2. Open (execute) it
   3. If you installed avast! in a different folder than the default, browse for it. (Note: Be careful! The content of any folder you choose will be deleted!)
   4. Click REMOVE
   5. Restart your computer

result: no automatic-update, no red and no blue popups !
...but all other functions works normal 
I realized the tests with "wind 98-SE" and with "wind-XP-pro-sp2"
with the same result.....
in avast-log-Viewer remain all parts empty.....only under setup-Info found,what I send you in the attachment.......please tell-me,if you can find
there somthing........Ihope,that you can help-me,or I have to leave "Avast",
which I like very much....... since severel years it was working perfect.
Regards   horbar

[horbar]

hello DavidR,  hello Tech,
......am still waiting for a answer.....please be so kind and help-me and have a look to the new attachment (avast4.ini in a *txt-file)
 best regards,   horbar

[DavidR]

hello DavidR,  hello Tech,
......am still waiting for a answer.....please be so kind and help-me   best regards,   horbar

I'm at a loss as to what the problem might be, but did you check the other information I mentioned before you uninstalled.

There is another area in the Log Viewer Program Run or ProgrammLauf from your image, the Error, Warning and Notice being the three areas likely to produce/record these errors,

Now that you have reinstalled please look at these areas I mentioned and see what is there about update errors/warnings. and also the windows XP event viewer, anti-virus section and let us know what you find, without information we are in the dark and just guessing as to a solution.

What are the settings for Update (basic) and Update (connections) ?
Do they match how you want to update (auto, etc.) and your Internet connection method (dial-up/always connected {broadband, etc.}) ?
Do you connect to the Internet through a Proxy ?

I assume that you are still able to do a manual update ?

[Lisandro]

hello DavidR,  hello Tech, ......am still waiting for a answer...

I'm at a loss as to what the problem might be

Me too...
Maybe someone from Alwil team, maybe Kubejc, could help here  :'(

result: no automatic-update, no red and no blue popups !

Forget the panel, does avast update or not? Just the automatic update seems not to work or the manual does not work either?

in avast-log-Viewer remain all parts empty...

Set the slider to the most bottom option, save the settings and boot.
This will include all info in the categories 'above' the debug one.

[horbar]

 ...so sorry,to cause-you so much trouble !
1:)

Now that you have reinstalled please look at these areas I mentioned and see what is there about update errors/warnings.

just now after boot appears in LogViewer under "Warning" the following

25.07.06 17:22:17   4294838127   Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004.     
25.07.06 17:22:19   4294838127   An error has occured while attempting to update. Please check the logs.     
25.07.06 18:28:43   4294598255   AAVM - initialization warning: Recovering from last crash, .     
25.07.06 18:29:15   4294598255   Function setifaceUpdatePackages() has failed. Return code is 0xC0000005, dwRes is C0000005.     
25.07.06 18:29:15   4294598255   An error has occured while attempting to update. Please check the logs.

2.)

Just the automatic update seems not to work or the manual does not work either?

the manual-update works perfect !
3.)

Set the slider to the most bottom option, save the settings and boot.
This will include all info in the categories 'above' the debug one.

does'nt work...no result !
4.)

What are the settings for Update (basic) and Update (connections) ?
Do they match how you want to update (auto, etc.) and your Internet connection method (dial-up/always connected {broadband, etc.}) ?
Do you connect to the Internet through a Proxy ?

Please see the attachments

[Lisandro]

25.07.06 18:29:15 4294598255 An error has occured while attempting to update. Please check the logs.

Is this the time you've logged on?

the manual-update works perfect !

So, did you change the 'logon' value for the update?
Just change (or add) AlwaysConnectedWaitSeconds value into the [InetWD] section of avast4.ini file.
You could set the number of seconds to wait before attempting to update. The default is 30 but it may not be enough in some DSL systems. In this case, you can try increasing this e.g. to 60 (1 minute). That should be enough. More details here: http://forum.avast.com/index.php?board=2;action=display;threadid=1647

does'nt work...no result !

LET the slider at the bottom and continue testing the software...

4.)

What are the settings for Update (basic) and Update (connections) ?
Please see the attachments

Click on the buttom Proxy on the second window.
Switch the proxy settings from "Auto-detect" to "No proxy" (I'm assuming you're not connecting to the Internet via proxy).