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Author Topic: Cannot resolve DNS with WebShield enabled.  (Read 2849 times)

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Offline keith186

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Cannot resolve DNS with WebShield enabled.
« on: November 13, 2018, 06:09:12 PM »
Having an issue with three different clients now where they cannot resolve DNS.  The computers will randomly go up/offline because of the DNS issue.  Disabling or installing Avast without the webshield seems to be the only solution i have found.
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Offline keith186

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Re: Cannot resolve DNS with WebShield enabled.
« Reply #1 on: November 13, 2018, 06:12:41 PM »
Should also mention this is for Avast CloudCare version 4.4.0.
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Offline Kelly119

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Re: Cannot resolve DNS with WebShield enabled.
« Reply #2 on: November 13, 2018, 06:46:48 PM »
We are seeing the same issue. Can someone from AVAST please chime in?
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Offline Srfrdrew

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Re: Cannot resolve DNS with WebShield enabled.
« Reply #3 on: November 14, 2018, 12:33:27 AM »
Having the same issue with users unable to access the internet, why is there no one getting back to us?  I have also submitted official support ticket, its been almost 24hrs with out a response?!

Avast, Please advise your customers?
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Offline DavidR

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Re: Cannot resolve DNS with WebShield enabled.
« Reply #4 on: November 14, 2018, 01:23:36 AM »
Try a manual VPS update, I have just done that and it brought in VPS version 181113-13.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 24.3.6108 (build 24.3.8975.762) UI 1.0.801/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

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Re: Cannot resolve DNS with WebShield enabled.
« Reply #5 on: November 14, 2018, 05:33:07 AM »
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0
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