Author Topic: expire message choosing extend - now what  (Read 879 times)

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Offline BanditQuest

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expire message choosing extend - now what
« on: November 20, 2018, 09:55:54 AM »
Seeing warning that AV in expiring in 4 days I press "extend" no what am I supposed to do - I just want to keep the free version the only option is the paid version. What am I supposed to do?


Offline Asyn

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Offline DavidR

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Re: expire message choosing extend - now what
« Reply #2 on: November 20, 2018, 10:21:37 AM »
@ BanditQuest
The only option isn't just the paid Version 'Select' the button to the left should also work 'Your current free protection.'

Did you try that option ?
I think it is very bad form to make this look like it isn't an active button/option.
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Offline BanditQuest

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Re: expire message choosing extend - now what
« Reply #3 on: November 21, 2018, 10:18:02 AM »
@ BanditQuest
The only option isn't just the paid Version 'Select' the button to the left should also work 'Your current free protection.'

Did you try that option ?

There is only ONE selectable option on this screen for me 'Your current free protection' was the first thing I tried but if is not an active button. Maybe I have to wait until AFTER expiry before it changes to a "select" button as shown in https://support.avast.com/article/Activate-Free-Antivirus/ mentioned by @Asyn 

Not at all a clear design.
« Last Edit: November 21, 2018, 10:23:26 AM by BanditQuest »

Offline BanditQuest

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Re: expire message choosing extend - now what
« Reply #4 on: November 21, 2018, 10:29:28 AM »
-> https://support.avast.com/article/Activate-Free-Antivirus/

Thanks for the clarification I just used that method and it worked. That did exactly what I was trying to do with the "extend" button method which looks almost identical but does not have free option as a choice and is designed to waste my time.

Offline Asyn

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Re: expire message choosing extend - now what
« Reply #5 on: November 21, 2018, 10:43:44 AM »
-> https://support.avast.com/article/Activate-Free-Antivirus/
Thanks for the clarification I just used that method and it worked. That did exactly what I was trying to do with the "extend" button method which looks almost identical but does not have free option as a choice and is designed to waste my time.
You're welcome.
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Offline DavidR

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Re: expire message choosing extend - now what
« Reply #6 on: November 21, 2018, 04:14:16 PM »
@ BanditQuest
The only option isn't just the paid Version 'Select' the button to the left should also work 'Your current free protection.'

Did you try that option ?

There is only ONE selectable option on this screen for me 'Your current free protection' was the first thing I tried but if is not an active button. Maybe I have to wait until AFTER expiry before it changes to a "select" button as shown in https://support.avast.com/article/Activate-Free-Antivirus/ mentioned by @Asyn 

Not at all a clear design.

That has worked for me in the past but it is very poorly designed (all options should be active and actually buttons), I have to wonder about its intentions.
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Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 19.8.2393 (build 19.8.4793.541) UI-1.0.415/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/