Author Topic: I paid for the Avast licence but did not receive a email or any receipt  (Read 1493 times)

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Hi my Name is Apekshit. I am Avast user from a long time. Today (18.11.2018) i paid for the license but did not receive any email or SMS regarding the license from Avast team but the Amount for the license was deducted from my Bank account.

Please tell what should i do. I need my money back or I need the license file.

I tried the getting to website but it said following:

"Dear customer,

we are sorry, but our records show no valid purchases with the e-mail address you specified.

Please make sure the information you supplied is correct, and the original purchase was carried out using this email address.

If you purchased your license from an Avast reseller please contact the reseller directly (http://www.avast.com/locate-dealer).

Best regards,

the Avast team"

Please help me!!!!

Offline Asyn

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Re: I paid for the Avast licence but did not receive a email or any receipt
« Reply #1 on: November 18, 2018, 09:40:18 AM »
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: I paid for the Avast licence but did not receive a email or any receipt
« Reply #2 on: November 18, 2018, 09:56:55 AM »
I tried to get license file through website but it is of no help.

What should i do? Please help

Offline Asyn

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W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

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Re: I paid for the Avast licence but did not receive a email or any receipt
« Reply #4 on: November 19, 2018, 03:38:07 AM »
Hi All,

I tried getting my license file via website the next day and i got it.

Yay i got my file. But it took 24hrs for them to receive payment or my details or something else i do not know.

Thanks AVAST team

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Re: I paid for the Avast licence but did not receive a email or any receipt
« Reply #5 on: November 19, 2018, 04:57:11 AM »
Thanks for the feedback.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0