Author Topic: recover my avast Pro history  (Read 944 times)

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Offline viohalasag

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recover my avast Pro history
« on: November 18, 2018, 12:26:25 PM »
Hi there,

I used to have an Avast Pro license for desktop (precisely my Dell laptop) and I cannot recover any history from my Avast user/profile.
I'm striving lately to recover all my saved online data from Avast and Firefox, with which I used to work and I prepare to reuse on a new laptop, but everything is gone, even though I've tried all instructions given by the Support teams.
I really need some help, if anyone has a clue.
My old avast! 4 Home Edition was W90987870H6100A1106-EYJ256VT, which, if I remember well, I renewed later on, after expiring.....
I also wanted to buy a new licence so I track all my devices, because I have 2 already stolen but.."thanks" to Avast profile...I cannot track them  >:(, because there's no history of my Avast user activity and license in my active accounts  ::), which really disappointed me as an opportunity customer (I work in IT&C and customer experience is one of the most evangelized approach but when going to the root reality, for some companies the customer issues are toilet paper :(....
Thanks for your effort, if anybody is willing to make one :-\
« Last Edit: November 18, 2018, 01:00:28 PM by viohalasag »

Offline Asyn

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Re: recover my avast Pro history
« Reply #1 on: November 18, 2018, 12:46:43 PM »
Hi Violeta, V4 isn't supported anymore.
Win 8.1 [x64] - Avast Premier 19.6.2381.Beta#3 - CC 5.58 - MCS - EEK - FF ESR 60.7 [NS/AOS/uBO] - TB 60.7.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline viohalasag

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Re: recover my avast Pro history
« Reply #2 on: November 18, 2018, 01:04:55 PM »
Thank you for the reply but I still understand, no matter, V generation, free or whatever, why I cannot get the history of my traffic logins and whatever I used to have; after all, it's my personal data, not Avast's.
Thanks again!