Author Topic: Avast Passwords doesn't accept the account password  (Read 7407 times)

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Offline ecom

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Avast Passwords doesn't accept the account password
« on: November 27, 2018, 11:49:45 AM »
After reinstalling of Avast Passwords in my iPhone7 the app asks to login in the Account.
It doesn't accept the password, I changed the password in the website. Nothing changed.
any suggestion?
thx

Offline kazdeenbrett

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Re: Avast Passwords doesn't accept the account password
« Reply #1 on: December 06, 2018, 12:57:48 PM »
I have a similar issue. I changed my password on avast's website. Now when I log into the iOS app, it tells me I need to enter my password because it was changed on the website. THe problem is it will not accept the new password, or the old one. Rendered the app useless. Thank god the passwords feature on my PC's Avast Pro software still works.

Offline TomaszKRK

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Re: Avast Passwords doesn't accept the account password
« Reply #2 on: June 03, 2019, 07:43:04 PM »
I have the same problem. avast system told me to change password on avast website. mcbook/iphone app expect me to provide this new website password. new website password does not work on mcbook/iphone!  almost 3,000 people have read about this problem and no one from avast team is giving a solution (?) it's very bad that avast team does not react. it's not funny, because people have passwords there, credit card numbers, etc. and often it's the only place where they can get them back! Does avast team realize the seriousness of the problem?
« Last Edit: June 03, 2019, 08:06:42 PM by TomaszKRK »

Offline Michel481

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Re: Avast Passwords doesn't accept the account password
« Reply #3 on: May 13, 2020, 01:02:25 AM »
Hello,

I changed my avast account password and tried after to access Passwords application on my Iphone (IOS 13.4.1) but it is not working anymore. I'm being requested to provide the avast account password but it is not working. I know I'm providing the good one but it is not working.

I decided to install the Avast Antivirus application on my Windows 10 version 1903 and added a new device (https://support.avast.com/en-ww/article/255#idt_020 ). However, it is still not working.

This change of Avast account password really messed up my Passwords application on my Iphone.
Does anyone know how to resolve this issue ?

Thank you

Michel

Offline Allen88

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Re: Avast Passwords doesn't accept the account password
« Reply #4 on: May 22, 2020, 09:37:12 AM »
Same issue here and it is frustrating as hell

Online bob3160

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Re: Avast Passwords doesn't accept the account password
« Reply #5 on: May 24, 2020, 04:10:17 PM »
The Avast account Password or the Avast password to protect the AV program or the Password to protect the Password Manager are not the same
unless you specifically used the same password for all items. (Not recommended)
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq