Author Topic: Avast Passwords doesn't accept the account password  (Read 3019 times)

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Offline ecom

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Avast Passwords doesn't accept the account password
« on: November 27, 2018, 11:49:45 AM »
After reinstalling of Avast Passwords in my iPhone7 the app asks to login in the Account.
It doesn't accept the password, I changed the password in the website. Nothing changed.
any suggestion?
thx

Offline kazdeenbrett

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Re: Avast Passwords doesn't accept the account password
« Reply #1 on: December 06, 2018, 12:57:48 PM »
I have a similar issue. I changed my password on avast's website. Now when I log into the iOS app, it tells me I need to enter my password because it was changed on the website. THe problem is it will not accept the new password, or the old one. Rendered the app useless. Thank god the passwords feature on my PC's Avast Pro software still works.

Offline TomaszKRK

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Re: Avast Passwords doesn't accept the account password
« Reply #2 on: June 03, 2019, 07:43:04 PM »
I have the same problem. avast system told me to change password on avast website. mcbook/iphone app expect me to provide this new website password. new website password does not work on mcbook/iphone!  almost 3,000 people have read about this problem and no one from avast team is giving a solution (?) it's very bad that avast team does not react. it's not funny, because people have passwords there, credit card numbers, etc. and often it's the only place where they can get them back! Does avast team realize the seriousness of the problem?
« Last Edit: June 03, 2019, 08:06:42 PM by TomaszKRK »