Author Topic: Avast Free BSOD aswhdske.sys  (Read 3815 times)

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Offline TwoRails

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Avast Free BSOD aswhdske.sys
« on: November 29, 2018, 03:18:11 PM »
I don’t know why Avast free works differently on my two Win 7 64 computers (one Home, one Pro).  On my wife’s computer Avast keeps running a Performance Issues scan during a Smart Scan.  Mine doesn’t do this.

At first I starting getting a message at the end of Smart Scan.  It shows under the Smart Scan circle which now has a red exclamation point in the center (screenshot attached:

“smartscan.scanBrowserData.scanning”

That message would disappear on its own in a few seconds, and I missed the first few times it came up. 

Then in trying to get rid of Performance scan, I tried different options in Settings.  That’s when the bigger problem started.  I didn’t write down what I did…I guess I should have as now every time I run a Smart Scan (which is most mornings), the computer blows up with the dreaded BSOD.

Windows’ error screen says the issues is from:

aswhdske.sys

And that it’s causing error:

0x0000007E

I Googled aswhdske.sys and discovered it’s an Avast file and tons of hits came up with people having problems with it.  It seems all the hits I found were years old and the ones I read weren’t related in that I didn’t find any posts where the problem was it crashing the computer.

I didn’t have this issue before the last Avast update; no new updates since.  I updated both computers on the same day so I assume her version is the same as mine:

“Current version: 18.8.2356 (build 18.8.4084.0)
Release date:   11 /15/2018 6:41:44 AM”

How do I fix this?  Help please.

Thanks.




Offline bob3160

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Re: Avast Free BSOD aswhdske.sys
« Reply #1 on: November 29, 2018, 04:16:16 PM »
Try this first,
Menu > Settings >
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Offline TwoRails

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Re: Avast Free BSOD aswhdske.sys
« Reply #2 on: November 30, 2018, 02:14:01 AM »
Wow, thanks.  Where's the Easy Button at?  LOL.  I clicked where you suggested and rebooted.  I ran only one Smart Scan but no errors, no exclamation point, and the system didn't crash. Seriously, thanks a lot!

.....

I hope this isn't against protocol (to piggy back my own thread), but now the Sensitive Data scan is back.  Any ideas of how to get rid of it?  I don't have it on this computer, and the Smart Scan options are set the same on both, and there's no switch for Sensitive Data as seen in the screenshot.
.

Offline kwiq

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Re: Avast Free BSOD aswhdske.sys
« Reply #3 on: November 30, 2018, 05:54:20 AM »
Hi TwoRails
to be able to say if it is already fixed issue or a new one we would like to ask you for system memory dump.

The default location of the dump file is %SystemRoot%\memory.dmp i.e C:\Windows\memory.dmp if C: is the system drive. Windows can also capture small memory dumps which occupy less space. These dumps are created at %SystemRoot%Minidump.dmp (C:\Window\Minidump.dump if C: is the system drive).

Zip the dump as TwoRails_bsod.zip and upload it to ftp://ftp.avast.com/incoming server.
Thank you for report !

Offline TwoRails

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Re: Avast Free BSOD aswhdske.sys
« Reply #4 on: November 30, 2018, 05:18:53 PM »
Hi TwoRails
to be able to say if it is already fixed issue or a new one we would like to ask you for system memory dump.

The default location of the dump file is %SystemRoot%\memory.dmp i.e C:\Windows\memory.dmp if C: is the system drive. Windows can also capture small memory dumps which occupy less space. These dumps are created at %SystemRoot%Minidump.dmp (C:\Window\Minidump.dump if C: is the system drive).

Zip the dump as TwoRails_bsod.zip and upload it to ftp://ftp.avast.com/incoming server.
Thank you for report !
Hi kwig.  I'd love to but Windows isn't letting me.  It gives me the error:

"File not found or no read permission." 

as seen in the attached screenshot.

I tried first with the minidump files and figured the problem might be related to the red lock on the folder on the left panel.  So I tried the memory.dmp file: same results.

Figuring it might be due to the computer being Win 7 64 Home, I tried the same thing  on my Win 7 64 Pro system but got the same results.

Any ideas?



Offline TwoRails

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Re: Avast Free BSOD aswhdske.sys
« Reply #5 on: December 01, 2018, 04:18:11 PM »
Hi kwig.  OK, I found a way to zip the files (details below for others with the same problem).

My next problem is I went to your link, ftp://ftp.avast.com/incoming, dragged the zipped folder to it, and all that happened is the file opens in my Windows Explorer.  I didn't find a logon or a specific area to drag to.

So how do I get it into your link?

...........................................

For others who may get the error "File not found or no read permission" when trying to zip in Windows, try this:

Right Click on the offending file/folder and select Copy.  Then Paste it/them somewhere else, like your documents folder, or like I did, to a folder I created on the Desktop with the requested name, and then zip that.



Offline Asyn

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Re: Avast Free BSOD aswhdske.sys
« Reply #6 on: December 01, 2018, 04:44:29 PM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline TwoRails

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Re: Avast Free BSOD aswhdske.sys
« Reply #7 on: December 03, 2018, 04:07:43 PM »
-> https://support.avast.com/article/160/
Thanks for the link, Asyn.  I followed the "If you do not have FTP software" instructions and it worked fine.



Offline TwoRails

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Re: Avast Free BSOD aswhdske.sys
« Reply #8 on: December 03, 2018, 04:09:28 PM »
Hi TwoRails ...

Zip the dump as TwoRails_bsod.zip and upload it to ftp://ftp.avast.com/incoming server.
...
Done (finally, LOL)

Offline Asyn

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Re: Avast Free BSOD aswhdske.sys
« Reply #9 on: December 04, 2018, 05:27:35 AM »
-> https://support.avast.com/article/160/
Thanks for the link, Asyn.  I followed the "If you do not have FTP software" instructions and it worked fine.
You're welcome.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline kwiq

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Re: Avast Free BSOD aswhdske.sys
« Reply #10 on: December 04, 2018, 02:50:22 PM »
Hi TwoRails,
fix has been released 2 weeks ago.
Thank you for report !