Author Topic: I have secure VPN license and it doesnt work  (Read 2154 times)

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Offline animavegana

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I have secure VPN license and it doesnt work
« on: December 05, 2018, 01:04:16 PM »
Hi, im in Italy and my license is not accepted from secure VPN server. Why? it was working till yesterday!
I paied 1 year for having this license and i need it to work!

Offline Asyn

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Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.63 - EEK - Firefox ESR 68.2 [NS/AOS/uBO] - Thunderbird 68.2.2 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline animavegana

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Re: I have secure VPN license and it doesnt work
« Reply #2 on: December 05, 2018, 01:30:11 PM »
I already did it. I uninstal and reinstall and it doesnt work! My license is valid till november 2019

Please help me

Offline Asyn

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Re: I have secure VPN license and it doesnt work
« Reply #3 on: December 05, 2018, 01:30:57 PM »
Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.63 - EEK - Firefox ESR 68.2 [NS/AOS/uBO] - Thunderbird 68.2.2 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline animavegana

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Re: I have secure VPN license and it doesnt work
« Reply #4 on: December 05, 2018, 01:38:35 PM »
I cant read english so much! i wanna talk to Italian customer care! it's not possible !

Offline Asyn

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Re: I have secure VPN license and it doesnt work
« Reply #5 on: December 05, 2018, 01:42:45 PM »
I cant read english so much! i wanna talk to Italian customer care! it's not possible !
I just checked it and it seems there's no Italian support yet.
Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.63 - EEK - Firefox ESR 68.2 [NS/AOS/uBO] - Thunderbird 68.2.2 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline animavegana

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Re: I have secure VPN license and it doesnt work
« Reply #6 on: December 05, 2018, 01:53:16 PM »
Thank You but so what?? I paied for a license that doesnt work! i need to talk to a customer care, now.

Offline Asyn

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Re: I have secure VPN license and it doesnt work
« Reply #7 on: December 05, 2018, 01:55:14 PM »
See Reply #3.
Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.63 - EEK - Firefox ESR 68.2 [NS/AOS/uBO] - Thunderbird 68.2.2 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline animavegana

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Re: I have secure VPN license and it doesnt work
« Reply #8 on: December 05, 2018, 02:00:14 PM »
I already wrote but i cant explain in english and i cant find the way to comunicate !

Offline Asyn

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Re: I have secure VPN license and it doesnt work
« Reply #9 on: December 05, 2018, 02:02:42 PM »
You can use GT if needed.
-> https://translate.google.com/
Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.63 - EEK - Firefox ESR 68.2 [NS/AOS/uBO] - Thunderbird 68.2.2 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline animavegana

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Re: I have secure VPN license and it doesnt work
« Reply #10 on: December 05, 2018, 02:04:21 PM »
yes ok but the same my vpn doest work SECURELINE VPN  REFUSE MY LICENSE and it's valid!

Offline Asyn

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Re: I have secure VPN license and it doesnt work
« Reply #11 on: December 05, 2018, 02:05:53 PM »
As said, contact support. (I can't fix it for you)
Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.63 - EEK - Firefox ESR 68.2 [NS/AOS/uBO] - Thunderbird 68.2.2 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0