Author Topic: Bought license and it still wants me to buy another?  (Read 199 times)

0 Members and 1 Guest are viewing this topic.

Offline Ryannm

  • Newbie
  • *
  • Posts: 1
Bought license and it still wants me to buy another?
« on: December 06, 2018, 01:47:23 AM »
the title of the thread pretty much says it all, I bought the 1 Year license when i do use the cleanup premium hitting "resolve" just takes me to the page to purchase a license even though i already have it and it is activated on my account

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 80667
  • No support PMs thanks
Re: Bought license and it still wants me to buy another?
« Reply #1 on: December 06, 2018, 01:51:40 AM »
I would suggest asking this in the Avast CleanUp forum https://forum.avast.com/index.php?board=63.0.

And or check out the Avast CleanUp Premium FAQ https://support.avast.com/en-gb/article/Cleanup-Premium-FAQ.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 18.8.2356/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

Offline t1995r

  • Newbie
  • *
  • Posts: 1
Re: Bought license and it still wants me to buy another?
« Reply #2 on: December 07, 2018, 03:50:23 PM »
У меня такая же проблема, я не могу отключить автопродление лицензии. И вообще пробная версия не работает, снова открывается окно для покупки новой лицензии. Уберите у меня автопродление пожалуйста. Моя электронная почта:  t1995r@mail.ru

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 80667
  • No support PMs thanks
Re: Bought license and it still wants me to buy another?
« Reply #3 on: December 07, 2018, 04:40:22 PM »
У меня такая же проблема, я не могу отключить автопродление лицензии. И вообще пробная версия не работает, снова открывается окно для покупки новой лицензии. Уберите у меня автопродление пожалуйста. Моя электронная почта: t1995r@xxxxxxx

English in this section of the forums please.

Quote from: Translation
I have the same problem, I can not disable the auto-renewal of the license. In general, the trial version does not work, the window for buying a new license opens again. Remove my auto-renewal please. My email: t1995r@xxxxxxxx

I suggest you remove your email from a public forum as it could easily be harvested by a spam bot.

Suffice to say it is the same email as you have used to register for the forums.
WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 18.8.2356/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/