I apologize. I should have been clearer.
I think, although not absolutely positive, that the message is from DELL.
The message uses the pronoun "We."
I have search google for a solution but most of them regard getting this message but having the ability to access windows or features like "CMD."
Others provide explanations which are far above my computer technical knowledge and skills.
So I thought I would inquire here for a solution to this issue in a language that a computer novice could comprehend.
Thank you