Author Topic: Cancel Cleanup Premium auto renewal  (Read 557 times)

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Offline Uros9

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Cancel Cleanup Premium auto renewal
« on: December 07, 2018, 03:37:31 PM »
Hello, 30 days ago i subscribed to try avast premium cleanup. And today i wanted to unsubscribe but i'm having trouble doing that. The thing is when i look up for my order i find it, but when i try to login in after that in order to unsubscribe it says my email does not exist. I can't even find email you sent with order number.

Offline Stellarman

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Re: Cancel Cleanup Premium auto renewal
« Reply #1 on: December 10, 2018, 01:37:48 PM »
Hello, 30 days ago i subscribed to try avast premium cleanup. And today i wanted to unsubscribe but i'm having trouble doing that. The thing is when i look up for my order i find it, but when i try to login in after that in order to unsubscribe it says my email does not exist. I can't even find email you sent with order number.

Hi,

your subscription has already been cancelled on December 7th.

The trial period is still valid until January 6th so you can still enjoy our product until then.

Thank you and have a nice day.

Offline pinnelly

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Re: Cancel Cleanup Premium auto renewal
« Reply #2 on: January 11, 2019, 11:18:11 PM »
Please can you cancel my avast premium cleanup auto subscription. I have been trying to do this today and have had no success. I am even unable to find the licence details on the my account page. The cancellation date is 19/1/2019 and the email associated with this account is pinnelly@hotmail.com

Thank you

Offline Stellarman

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  • Product Manager
Re: Cancel Cleanup Premium auto renewal
« Reply #3 on: January 14, 2019, 12:09:56 PM »
Please can you cancel my avast premium cleanup auto subscription. I have been trying to do this today and have had no success. I am even unable to find the licence details on the my account page. The cancellation date is 19/1/2019 and the email associated with this account is pinnelly@hotmail.com

Thank you

Hi,

it seems that you were probably successful because your subscription has already been cancelled on January 11th.

The trial period is still valid until January 19th as you wrote so you can still enjoy our product until then.

Thank you and have a nice day.