Consumer Products > Avast Cleanup
Cancel Cleanup Premium auto renewal
REDACTED:
Hello, 30 days ago i subscribed to try avast premium cleanup. And today i wanted to unsubscribe but i'm having trouble doing that. The thing is when i look up for my order i find it, but when i try to login in after that in order to unsubscribe it says my email does not exist. I can't even find email you sent with order number.
Stellarman:
--- Quote from: Uros9 on December 07, 2018, 03:37:31 PM ---Hello, 30 days ago i subscribed to try avast premium cleanup. And today i wanted to unsubscribe but i'm having trouble doing that. The thing is when i look up for my order i find it, but when i try to login in after that in order to unsubscribe it says my email does not exist. I can't even find email you sent with order number.
--- End quote ---
Hi,
your subscription has already been cancelled on December 7th.
The trial period is still valid until January 6th so you can still enjoy our product until then.
Thank you and have a nice day.
pinnelly:
Please can you cancel my avast premium cleanup auto subscription. I have been trying to do this today and have had no success. I am even unable to find the licence details on the my account page. The cancellation date is 19/1/2019 and the email associated with this account is pinnelly@hotmail.com
Thank you
Stellarman:
--- Quote from: pinnelly on January 11, 2019, 11:18:11 PM ---Please can you cancel my avast premium cleanup auto subscription. I have been trying to do this today and have had no success. I am even unable to find the licence details on the my account page. The cancellation date is 19/1/2019 and the email associated with this account is pinnelly@hotmail.com
Thank you
--- End quote ---
Hi,
it seems that you were probably successful because your subscription has already been cancelled on January 11th.
The trial period is still valid until January 19th as you wrote so you can still enjoy our product until then.
Thank you and have a nice day.
brandiw1_98:
I have tried several times (unsucessfully) to cancel the auto renewal on my account. I followed directions, but the cancel button was not enabled on my account. Today, you took a payment from my bank account. I contacted support, but got the message that my email was not the one used on the account. It's brandiw1_98@yahoo.com
I want this cancelled, and my money returned. I will also be contacting my card company tomorrow to have them pull the payment back.
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