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Author Topic: Paid for Avast Internet Security - Didn't get the License  (Read 2803 times)

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Offline hugogrounes

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Paid for Avast Internet Security - Didn't get the License
« on: December 12, 2018, 02:47:17 PM »
Hello everyone,

A couple of day ago I ordered Avast Internet Security and received the purchase order to my mail (foolishly I wanted to do a bank transactions). According to the mail I should present my commision number (or order number, whatever it is called) in the transaction, which I did. I am certain that Avast recieved the payment, however I haven't heared a single word from them. Does anyone know who I might contact? I have tried to contact them myself but to no avail. I would be really greatfull for any help!

Thanks
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Offline Asyn

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Re: Paid for Avast Internet Security - Didn't get the License
« Reply #1 on: December 12, 2018, 02:48:22 PM »
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
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Offline DavidR

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Re: Paid for Avast Internet Security - Didn't get the License
« Reply #2 on: December 12, 2018, 04:59:09 PM »
As far as I'm aware:
Payment by bank credit, etc. will take a little time for the funds to be 'cleared' (a few working/banking days I believe) into the Avast account, until that happens the sending of the license is held.

How long ago was the payment made (weekend days wouldn't count) ?
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Offline schmidthouse

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Re: Paid for Avast Internet Security - Didn't get the License
« Reply #3 on: December 12, 2018, 09:35:35 PM »
Quote from: DavidR on December 12, 2018, 04:59:09 PM
As far as I'm aware:
Payment by bank credit, etc. will take a little time for the funds to be 'cleared' (a few working/banking days I believe) into the Avast account, until that happens the sending of the license is held.

How long ago was the payment made (weekend days wouldn't count) ?

I think you're correct David and from my recollection having been down that road once before. However, if I recall, it took closer to 5 working days to get processed at the 'receiving end'. :)
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Offline DavidR

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Re: Paid for Avast Internet Security - Didn't get the License
« Reply #4 on: December 12, 2018, 10:47:22 PM »
Quote from: schmidthouse on December 12, 2018, 09:35:35 PM
Quote from: DavidR on December 12, 2018, 04:59:09 PM
As far as I'm aware:
Payment by bank credit, etc. will take a little time for the funds to be 'cleared' (a few working/banking days I believe) into the Avast account, until that happens the sending of the license is held.

How long ago was the payment made (weekend days wouldn't count) ?

I think you're correct David and from my recollection having been down that road once before. However, if I recall, it took closer to 5 working days to get processed at the 'receiving end'. :)

Thanks I have never been down that road.  But the instant on-line payment options like PayPal, etc. get an almost instant action.
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Offline schmidthouse

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Re: Paid for Avast Internet Security - Didn't get the License
« Reply #5 on: December 12, 2018, 10:49:43 PM »
You're welcome
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Offline hugogrounes

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Re: Paid for Avast Internet Security - Didn't get the License
« Reply #6 on: December 28, 2018, 01:59:49 PM »
Thanks a lot for all of your answers, the link provided by Asyn worked for me to get in contact with them.
Thanks again!
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Offline DavidR

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Re: Paid for Avast Internet Security - Didn't get the License
« Reply #7 on: December 28, 2018, 03:33:41 PM »
Good to hear that it is now resolved.
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