Author Topic: 更新及びインストールできない件について  (Read 949 times)

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Offline gensou

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更新及びインストールできない件について
« on: December 24, 2018, 05:08:11 AM »
ここ数ヶ月前よりウィルス定義更新ができなくなり、いろいろと調べていましたが結局うまく行かず再インストールもできない状況から抜け出せないため質問しに参りました。

以下はセットアップログです。

2018-12-24 03:26:51.663Infoinstup[10540,5632]Command: '"C:\Users\Hisa\AppData\Local\Temp\_av_iup.tm~a06048\instup.exe" /edition:1 /ga_clientid:bbfea51e-dc2c-4cd3-b295-3f467cd8edd9 /guid:29585ede-c342-4664-9d6d-b7117bd24291 /prod:ais /sfx:lite /sfxstorage:C:\Users\Hisa\AppData\Local\Temp\_av_iup.tm~a06048'
2018-12-24 03:26:51.663Infoinstup[10540,5632]CPU: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz,8
2018-12-24 03:26:51.663Infoinstup[10540,5632]OS: Windows 7 SP1 x64
2018-12-24 03:26:51.663Infoinstup[10540,5632]Memory: 40% load. Phys:4194303/4194303K free, Page:4194303/4194303K free, Virt:4088592/4194176K free
2018-12-24 03:26:51.663Infoinstup[10540,5632]DISKs: C:\ - 856GB free / 2047GB total
2018-12-24 03:26:51.663Infoinstup[10540,5632]DISKs: E:\ - 2921GB free / 3726GB total
2018-12-24 03:26:51.663Infoinstup[10540,5632]DISKs: K:\ - 0GB free / 2794GB total
2018-12-24 03:26:51.663Infoinstup[10540,5632]Running module version: instup.exe - '18.8.4084.0'
2018-12-24 03:26:51.663Infoinstup[10540,5632]Running module version: Instup.dll - '18.8.4084.0'
2018-12-24 03:26:51.663Infomutex[10540,5632]The ownership of the fallback mutex has been successfully taken.
2018-12-24 03:26:51.663Warninginstup[10540,5632]SWITCHER: init
2018-12-24 03:26:51.674Warningsettings[10540,5632]Did not find any values in file 'programData\avast5.ini'
2018-12-24 03:26:51.674Infoshepsync[10540,5632]Trying server IP address '77.234.44.71'
2018-12-24 03:26:52.214Infoshepsync[10540,5632]Download of config file from 77.234.44.71 succeeded.
2018-12-24 03:26:52.325Infoshepsync[10540,5632]Config file successfully updated
2018-12-24 03:26:52.325Infoshepsync[10540,5632]Postpone interval was reset
2018-12-24 03:26:52.327Infoevent_rout[10540,5632]Registering event handler for burger_client.send_event.7. Description: Module: C:\Users\Hisa\AppData\Local\Temp\_av_iup.tm~a06048\Instup.dll
2018-12-24 03:26:52.327Infoevent_rout[10540,5632]Registering event handler for burger_client.flush. Description: Module: C:\Users\Hisa\AppData\Local\Temp\_av_iup.tm~a06048\Instup.dll
2018-12-24 03:26:52.328Infoevent_rout[10540,7992]Registering event handler for system.network.connectivity_changed. Description: Module: C:\Users\Hisa\AppData\Local\Temp\_av_iup.tm~a06048\Instup.dll
2018-12-24 03:26:52.328Warningsettings[10540,7992]Did not find any values in file 'programData\burger_client.ini'
2018-12-24 03:26:52.335Infowizard[10540,5632]Running module version: HTMLayout.dll - '3.3.2.1'
2018-12-24 03:26:52.383Infowizard[10540,5632]Loaded module version: C:\Users\Hisa\AppData\Local\Temp\_av_iup.tm~a06048\HTMLayout.dll - '3.3.2.1'
2018-12-24 03:26:52.418Infowizard[10540,5632]Setup gui was successfully started.
2018-12-24 03:26:52.418Infoinstcore[10540,5632]Sfx setup update has started.
2018-12-24 03:26:52.424Noticeservers[10540,5632]Load: 'urlpgm' key used as the program repository.
2018-12-24 03:26:52.427Infoservers[10540,5632]Server definition(s) loaded from 'C:\Users\Hisa\AppData\Local\Temp\_av_iup.tm~a06048\servers.def'
2018-12-24 03:26:52.432InfoAres[10540,5632]'d1635769.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:26:52.433InfoAres[10540,5632]'d4125126.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:26:52.433InfoAres[10540,5632]'j5017497.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:26:52.434InfoAres[10540,5632]'l9734355.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:26:52.435InfoAres[10540,5632]'p4539956.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:26:52.436InfoAres[10540,5632]'s-iavs9x.avcdn.net' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:26:52.436ErrorAres[10540,5632]Unable to resolve 'd1635769.iavs9x.u.avast.com' into IPv6 via DNS servers [8.8.8.8,8.8.4.4] (13003, DNS server returned general failure)
2018-12-24 03:26:52.475ErrorAres[10540,5632]Unable to resolve 'd4125126.iavs9x.u.avast.com' into IPv6 via DNS servers [8.8.8.8,8.8.4.4] (13003, DNS server returned general failure)
2018-12-24 03:26:52.515ErrorAres[10540,5632]Unable to resolve 'j5017497.iavs9x.u.avast.com' into IPv6 via DNS servers [8.8.8.8,8.8.4.4] (13003, DNS server returned general failure)
2018-12-24 03:26:52.565ErrorAres[10540,5632]Unable to resolve 'l9734355.iavs9x.u.avast.com' into IPv6 via DNS servers [8.8.8.8,8.8.4.4] (13003, DNS server returned general failure)
2018-12-24 03:26:52.605ErrorAres[10540,5632]Unable to resolve 'p4539956.iavs9x.u.avast.com' into IPv6 via DNS servers [8.8.8.8,8.8.4.4] (13003, DNS server returned general failure)
2018-12-24 03:26:52.655ErrorAres[10540,5632]Unable to resolve 's-iavs9x.avcdn.net' into IPv6 via DNS servers [8.8.8.8,8.8.4.4] (13003, DNS server returned general failure)
2018-12-24 03:26:52.696Infoservers[10540,5632]'http://d4125126.iavs9x.u.avast.com/iavs9x' with [192.168.11.1] chosen for 'program'
2018-12-24 03:26:52.706ErrorCurl[10540,5632]'http://d4125126.iavs9x.u.avast.com/iavs9x/servers.def.vpx' from [192.168.11.1] was not downloaded (http code 404)
2018-12-24 03:26:52.756Warningdldwrap[10540,5632]HttpGet: download type switched to WinHttp IPv4
2018-12-24 03:26:54.759Infoservers[10540,5632]'http://p4539956.iavs9x.u.avast.com/iavs9x' with [192.168.11.1] chosen for 'program'
2018-12-24 03:26:54.769ErrorWinHttp[10540,5632]'http://p4539956.iavs9x.u.avast.com/iavs9x/servers.def.vpx' from [192.168.11.1] was not downloaded (http code 404)
2018-12-24 03:26:54.829Warningdldwrap[10540,5632]HttpGet: download type switched to Curl IPv6
2018-12-24 03:26:56.834Warningservers[10540,5632]There is no suitable url for 'program' with IPv6 and http
2018-12-24 03:26:56.834Warningdldwrap[10540,5632]HttpGet: download type switched to WinHttp IPv6
2018-12-24 03:26:58.835InfoAres[10540,5632]'f4880397.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:26:58.835InfoAres[10540,5632]'n4665600.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:26:58.835InfoAres[10540,5632]'w0591692.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:26:58.835ErrorAres[10540,5632]Unable to resolve 'f4880397.iavs9x.u.avast.com' into IPv6 via DNS servers [8.8.8.8,8.8.4.4] (13003, DNS server returned general failure)
2018-12-24 03:26:58.885ErrorAres[10540,5632]Unable to resolve 'n4665600.iavs9x.u.avast.com' into IPv6 via DNS servers [8.8.8.8,8.8.4.4] (13003, DNS server returned general failure)
2018-12-24 03:26:58.925ErrorAres[10540,5632]Unable to resolve 'w0591692.iavs9x.u.avast.com' into IPv6 via DNS servers [8.8.8.8,8.8.4.4] (13003, DNS server returned general failure)
2018-12-24 03:26:58.975Warningservers[10540,5632]There is no suitable url for 'program' with IPv6 and http
2018-12-24 03:26:58.975Warningdldwrap[10540,5632]HttpGet: download type switched to Curl IPv4
2018-12-24 03:27:00.978InfoAres[10540,5632]'b5172387.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:27:00.978InfoAres[10540,5632]'g7830334.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:27:00.978InfoAres[10540,5632]'p9555875.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:27:00.978InfoAres[10540,5632]'s9658017.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:27:00.978ErrorAres[10540,5632]Unable to resolve 'b5172387.iavs9x.u.avast.com' into IPv6 via DNS servers [8.8.8.8,8.8.4.4] (13003, DNS server returned general failure)
2018-12-24 03:27:01.028ErrorAres[10540,5632]Unable to resolve 'g7830334.iavs9x.u.avast.com' into IPv6 via DNS servers [8.8.8.8,8.8.4.4] (13003, DNS server returned general failure)
2018-12-24 03:27:01.068ErrorAres[10540,5632]Unable to resolve 'p9555875.iavs9x.u.avast.com' into IPv6 via DNS servers [8.8.8.8,8.8.4.4] (13003, DNS server returned general failure)
2018-12-24 03:27:01.118ErrorAres[10540,5632]Unable to resolve 's9658017.iavs9x.u.avast.com' into IPv6 via DNS servers [8.8.8.8,8.8.4.4] (13003, DNS server returned general failure)
2018-12-24 03:27:01.168Infoservers[10540,5632]'http://b5172387.iavs9x.u.avast.com/iavs9x' with [192.168.11.1] chosen for 'program'
2018-12-24 03:27:01.168ErrorCurl[10540,5632]'http://b5172387.iavs9x.u.avast.com/iavs9x/servers.def.vpx' from [192.168.11.1] was not downloaded (http code 404)
2018-12-24 03:27:01.228Warningdldwrap[10540,5632]HttpGet: download type switched to WinHttp IPv4
2018-12-24 03:27:03.231Infoservers[10540,5632]'http://p9555875.iavs9x.u.avast.com/iavs9x' with [192.168.11.1] chosen for 'program'
2018-12-24 03:27:03.241ErrorWinHttp[10540,5632]'http://p9555875.iavs9x.u.avast.com/iavs9x/servers.def.vpx' from [192.168.11.1] was not downloaded (http code 404)
2018-12-24 03:27:03.291Warningdldwrap[10540,5632]HttpGet: download type switched to Curl IPv6
2018-12-24 03:27:05.296Warningservers[10540,5632]There is no suitable url for 'program' with IPv6 and http
2018-12-24 03:27:05.296Warningdldwrap[10540,5632]HttpGet: download type switched to WinHttp IPv6
2018-12-24 03:27:07.299InfoAres[10540,5632]'f0566792.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:27:07.299InfoAres[10540,5632]'j6285672.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:27:07.300InfoAres[10540,5632]'m4349473.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:27:07.301InfoAres[10540,5632]'x4549738.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:27:07.302ErrorAres[10540,5632]Unable to resolve 'f0566792.iavs9x.u.avast.com' into IPv6 via DNS servers [8.8.8.8,8.8.4.4] (13003, DNS server returned general failure)
2018-12-24 03:27:07.344ErrorAres[10540,5632]Unable to resolve 'j6285672.iavs9x.u.avast.com' into IPv6 via DNS servers [8.8.8.8,8.8.4.4] (13003, DNS server returned general failure)
2018-12-24 03:27:07.386ErrorAres[10540,5632]Unable to resolve 'm4349473.iavs9x.u.avast.com' into IPv6 via DNS servers [8.8.8.8,8.8.4.4] (13003, DNS server returned general failure)
2018-12-24 03:27:07.428ErrorAres[10540,5632]Unable to resolve 'x4549738.iavs9x.u.avast.com' into IPv6 via DNS servers [8.8.8.8,8.8.4.4] (13003, DNS server returned general failure)
2018-12-24 03:27:07.469Warningservers[10540,5632]There is no suitable url for 'program' with IPv6 and http
2018-12-24 03:27:07.469Warningdldwrap[10540,5632]HttpGet: download type switched to Curl IPv4 SSL
2018-12-24 03:27:09.473InfoAres[10540,5632]'j4528339.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:27:09.473ErrorAres[10540,5632]Unable to resolve 'j4528339.iavs9x.u.avast.com' into IPv6 via DNS servers [8.8.8.8,8.8.4.4] (13003, DNS server returned general failure)
2018-12-24 03:27:09.513Infoservers[10540,5632]'https://s-iavs9x.avcdn.net/iavs9x' with [192.168.11.1] chosen for 'program'
2018-12-24 03:27:09.523ErrorCurl[10540,5632]'https://s-iavs9x.avcdn.net/iavs9x/servers.def.vpx' from [192.168.11.1] was not downloaded (12028, Timeout was reached)
2018-12-24 03:27:09.573Warningdldwrap[10540,5632]HttpGet: download type switched to Curl IPv6 SSL
2018-12-24 03:27:11.577Warningservers[10540,5632]There is no suitable url for 'program' with IPv6 and https
2018-12-24 03:27:11.597Warningsettings[10540,9760]Did not find any values in file 'programData\avast5.ini'
2018-12-24 03:27:11.597Warningsettings[10540,9760]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\avast5.ini'
2018-12-24 03:27:11.597Warningsettings[10540,7992]Did not find any values in file 'C:\ProgramData\AVAST Software\Avast\burger_client.ini'


DNS設定を8.8.8.8に変更してみましたが更新できず、一度アンインストールしてから再インストールを試みました。
セーフモードからavastclearを使用し、再インストールしましたが上記エラーによりインストールできない状況です。
オフライン版であればインストールできますが根本的に解決しません。
他にウィルスソフトはインストールしていません。
私の環境の問題なのでしょうか?

何か分かりましたらアドバイス頂けないでしょうか。
よろしくお願いします。

Offline NON

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Re: 更新及びインストールできない件について
« Reply #1 on: December 24, 2018, 07:35:52 AM »
こんにちは gensou さん


ログを見ると、DNS の8.8.8.8への切り替えは問題なく出来ているようですが、返されるIPアドレスが全てローカルの192.168.11.1になっていますね。

2018-12-24 03:26:52.432InfoAres[10540,5632]'d1635769.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:26:52.433InfoAres[10540,5632]'d4125126.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:26:52.433InfoAres[10540,5632]'j5017497.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:26:52.434InfoAres[10540,5632]'l9734355.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:26:52.435InfoAres[10540,5632]'p4539956.iavs9x.u.avast.com' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]
2018-12-24 03:26:52.436InfoAres[10540,5632]'s-iavs9x.avcdn.net' domain was resolved into [192.168.11.1] via DNS servers [8.8.8.8,8.8.4.4]

また、以下のログからは、IPアドレスの直指定では正しく接続できているように見えます。
Quote
2018-12-24 03:26:51.674Infoshepsync[10540,5632]Trying server IP address '77.234.44.71'
2018-12-24 03:26:52.214Infoshepsync[10540,5632]Download of config file from 77.234.44.71 succeeded.

動作的には、ホテルのWi-Fi みたいに、初期設定をするまでは特定のページにリダイレクトされるような、そんな動きではあります。
192.168.11.1 はバッファローのルータで使われるIPアドレスのようですが、なぜこんなことになっているのかはちょっと想像がつきません。

プロキシを使っているとか、ルータに特殊な設定をしているとか、そういうことは無いでしょうか?
また、Avast 以外に、接続に問題が発生しているアプリはありませんか?

場合によっては、ルータの設定をリセットしてみると効果があるかもしれません。
« Last Edit: December 24, 2018, 07:45:59 AM by NON »
Main: Win10 Pro 1803 64bit / Core i5-7400 3.0GHz / 8GB RAM / Avast 19 Premier Beta / Comodo Firewall 10
Mobile: Win10 Pro 1709 32bit, Vista SP2 32bit / Core 2 Duo SU9300 1.2GHz / 4GB RAM / Avast 17 Free / Windows Firewall Control
Phone: Android 2.3.4, 4.2.2 / Avast Mobile Security / Avast Anti-Theft

Avast の設定について解説しています。よろしければご覧ください。

Offline gensou

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Re: 更新及びインストールできない件について
« Reply #2 on: December 24, 2018, 08:37:50 AM »
ご回答有り難うございます。

バッファロールーターの設定を確認しようと思い調べていましたら、
ファームウェアが最新ではなかったためファームウェアの更新を行い、
再度試しにavastをインストールしてみたところ成功しました。

どうやらルーターのファームウェアが最新でなかったことが原因だったようです。
盲点でした。

ありがとうございました。

Offline NON

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Re: 更新及びインストールできない件について
« Reply #3 on: December 24, 2018, 08:42:38 AM »
直ったとのことで良かったです。

また何かありましたらお越しください :)
Main: Win10 Pro 1803 64bit / Core i5-7400 3.0GHz / 8GB RAM / Avast 19 Premier Beta / Comodo Firewall 10
Mobile: Win10 Pro 1709 32bit, Vista SP2 32bit / Core 2 Duo SU9300 1.2GHz / 4GB RAM / Avast 17 Free / Windows Firewall Control
Phone: Android 2.3.4, 4.2.2 / Avast Mobile Security / Avast Anti-Theft

Avast の設定について解説しています。よろしければご覧ください。