avast android app doesn't update

[Calum10]

[bTereza V.][/b]

The Information you provided is Wrong! The Update Issue REMAINS UNRESOLVED! I have literally just checked today at 11.36 and there is no update and the Response taken from the App's log says "Virus definitions update failed Downloading of VPS Failed "
Please correct your statement/information and advise when/if this security issue is actually fixed.

[Tereza V.]

If it says “failed” it is a different issue. Most likely, network connection. Log might actually say this because update is done fairly often and sometimes it fails. Can you share what is the latest VPS you have?

[Calum10]

[Calum10]

[Calum10]

The Virus Definition is 181226-04 (17 Dec 2018) and I have no problem with my internet connection, if there is a connection issue, it is at the avast end.

[Tereza V.]

It means there is another problem we need to investigate.
Could you please create a bugreport (instructions on https://goo.gl/FVt9nX) and send it to me by email?
Thanks.

[Calum10]

Bug Report Sent as per instructions.

I do not understand how the issue I raise is any different from that which all others have been raising through this entire thread - Namely the VPS issue which has corrupted the date/software within either the app or the software which updates the app describe it as you may.....the issue is the same.

[sarah2000]

@Tereza V. - Your last message motivated me to try Avast before the new update of the app is available, but the "VPS download error" was still there. I was using wi-fi (I was literally in front of my router, in the same room, and on the same desk ). My internet service was 100% active and had no problem.

Every time I tried to update the Avast app, The "VPS download error. Check your internet connection" message popped up, but my Internet was working fine on my phone, laptop, and desktop. The virus definition that the app had when I installed it was the same it had in December, that is: Virus Definition from November 22nd 2018.

I uninstalled Avast and I will continue to use the other antivirus until the new version of Avast is available. I hope the new version doesn't have this annoying bug. It's so frustrating!

Thanks,

Sarah

[sarah2000]

One more thing:

The Avast version that is on my Android phone's Play Store says "Updated: December 6th 2018", and it weighs 21.46 MB. However, when I check the Play Store on a Windows computer, the Avast version says "Updated: December 17th 2018", and it weighs 28 MB. Maybe this has something to do with the regional distribuition of the App, but I'm sharing this in case it is useful.

This Avast app from December 6th 2018 (which is the only one I can get) has definitions from November 22nd 2018, and all it does is showing the "VPS download error" when trying to update manually.

Also, the screenshots that @Calum10 shared reflect the same problem I have. There is no way to update the app's virus definitions.

[Willi3]

Same Problem with the "VPS download error. Check your internet connection" message popup since dec 20 2018.
I use avast since many, many years, but this is really annoying and I will uninstall avast if there is no fix in sight soon!

[Tereza V.]

Thanks for all the details, have been forwarded to the team.

The "Update failed" in the Activity Log can mean that the VPS was updated like an hour ago and you do have the latest version - the updates are really frequent and some of them may fail. But the most important is the VPS version number - that is actually the date when your virus definition were updated.

So back to the screenshot - although you can see "(17 Dec 2018)", the VPS number 181226-04 actually means the last VPS update was on 26 Dec 2018. We keep working on it, thanks for your patience.

[Tereza V.]

@Calum10 a question from the team - have you tried to uninstall and reinstall the app?

[sarah2000]

@Tereza V. - What about my situation? Every time I installed the Avast app, the definitions were from November 22nd 2018.

Does Avast want all users from my part of the world to think that the definitions were updated yesterday? 

[Tereza V.]

@sarah2000: What is the number of the virus definition version? (the number before the date in brackets)

[sarah2000]

@Tereza V. - Well, that was tedious. I had to uninstall my current antivirus, installed the broken Avast app to take screenshots (If you tell me how to attach images on this forum,  I'll send them to you), then I uninstalled Avast and installed the other antivirus. I think I should be getting paid by Avast at this point. By the way, this is the last feedback I'm giving you guys. At this point, I feel like the other antivirus is doing a good job.

The Avast version that is on my Play Store is version 6.15.1, which was updated on December 6th 2018, and weighs 21.46 MB. However, the version that is available on the Play Store when viewed from my computer is version 6.15.1, which was updated on December 17th 2018, and weighs 28 MB. I understand this might be caused by the regional distribution or availability of the app.

The version of the app that I am able to download from my phone is version 6.15.1 (which was updated on December 6th 2018, and weighs 21.46 MB). The virus definition is 181122-00 (22 Nov. 2018).

My family and I have all uninstalled Avast, because it went from being a great app to be a broke and useless app.

I hope this feedback helps, and I'm about to give up.