Author Topic: Virus Definitions Update Failed / Mobile Security & Virus Cleaner  (Read 3910 times)

0 Members and 1 Guest are viewing this topic.

Offline James Z

  • Newbie
  • *
  • Posts: 4
Activity Log notes the following: "Virus definitions update failed. Downloading of VPS failed".
Need help troubleshooting. Have tried uninstall / reinstall with no success.
Mobile and/or internet connection ok.

Avast Antivirus - Mobile Security & Virus Cleaner (version 6.15.1-319370-97613f4)
Phone: LG-M327 (LG Xcharge) Android 7.0
Purchased Pro Yearly Subscription on 12/24/2018 Google Play Store.

Phone Setting Details:
Accessibility Services: Avast Mobile Security ON
Security / Usage Access: Avast Mobile Security ON
Security / Phone Administrators: Avast Mobile Security ON

Avast Antivirus - Mobile Security & Virus Cleaner App:
Settings, Subscriptions shows "Pro Yearly Subscription (yearly) followed by green check mark.

Thank you in advance for your attention.
<Jim>

Offline Tereza V.

  • Avast team
  • Advanced Poster
  • *
  • Posts: 808
Re: Virus Definitions Update Failed / Mobile Security & Virus Cleaner
« Reply #1 on: January 02, 2019, 11:50:41 AM »
Hi Jim, there is a bug, we are already working on a fix - the definitions are actually up-to-date, but with a wrong time and date. You are fully protected, no worries.

Offline James Z

  • Newbie
  • *
  • Posts: 4
Re: Virus Definitions Update Failed / Tereza V
« Reply #2 on: January 15, 2019, 08:00:24 PM »
Thanks for the response Tereza V.

Current Status:
Mobile Security & Virus Cleaner: version 6.15.1g
My Current Virus Definitions Update: 190102
Not been able to update virus definitions beyond 190120.
"Virus definitions update failed. Downloading of VPS failed"

-Regards-  James
« Last Edit: January 16, 2019, 02:22:54 AM by James Z »

Offline Tereza V.

  • Avast team
  • Advanced Poster
  • *
  • Posts: 808
Re: Virus Definitions Update Failed / Mobile Security & Virus Cleaner
« Reply #3 on: January 17, 2019, 10:52:12 AM »
We found the cause yesterday, permanent fix will be delivered in version 6.17, thanks for understanding.

Offline suzi.callow

  • Newbie
  • *
  • Posts: 3
Re: Virus Definitions Update Failed / Mobile Security & Virus Cleaner
« Reply #4 on: January 21, 2019, 10:48:09 PM »
I am suffering this problem now. It says it cant connect to internet to update virus definitions. And to check my connection. Which is fine!

Offline Tereza V.

  • Avast team
  • Advanced Poster
  • *
  • Posts: 808
Re: Virus Definitions Update Failed / Mobile Security & Virus Cleaner
« Reply #5 on: January 22, 2019, 10:16:31 AM »
Hi, delivering fixes and new versions always takes up some time.
But good news is that we were able to fix the problem earlier than expected and are releasing it in 6.16 version, which has already been available in Beta (public release following in a few days).
If you want to test it or use the Beta version until the public 6.16 is released, please read more about becoming a Beta tester on https://goo.gl/r8UPdZ

Offline James Z

  • Newbie
  • *
  • Posts: 4
Re: Virus Definitions Update Failed / Mobile Security & Virus Cleaner
« Reply #6 on: January 23, 2019, 02:55:16 AM »
 Thanks for the update Tereza.

Offline James Z

  • Newbie
  • *
  • Posts: 4
Re: Virus Definitions Update Failed / Mobile Security & Virus Cleaner
« Reply #7 on: February 08, 2019, 03:31:11 PM »
6.16.4 resolves virus update issue.
Thanks Avast team!
Regards - James -

Offline suzi.callow

  • Newbie
  • *
  • Posts: 3
Re: Virus Definitions Update Failed / Mobile Security & Virus Cleaner
« Reply #8 on: February 08, 2019, 04:27:05 PM »
I'm still having this problem on my 2 mobile devices. I have installed and reinstalled twice with no joy! When it comes originating virus definitions it just says update failed. Unable to connect to the ininternet. But the connection is fine!

Offline Tereza V.

  • Avast team
  • Advanced Poster
  • *
  • Posts: 808
Re: Virus Definitions Update Failed / Mobile Security & Virus Cleaner
« Reply #9 on: February 11, 2019, 10:29:49 AM »
Hi suzi, the problem was fixed for version 6.16.4, which was fully released on 8th February (the day you posted your comment). Please check what version you are using now and let me know its number, if the problem persists. Thanks.

Offline suzi.callow

  • Newbie
  • *
  • Posts: 3
Re: Virus Definitions Update Failed / Mobile Security & Virus Cleaner
« Reply #10 on: February 11, 2019, 10:38:05 AM »
Thanks for the response. It seems to be finally sorted. Phew!

Offline Tereza V.

  • Avast team
  • Advanced Poster
  • *
  • Posts: 808
Re: Virus Definitions Update Failed / Mobile Security & Virus Cleaner
« Reply #11 on: February 11, 2019, 11:23:34 AM »
Glad to hear that, thanks for confirming!

Offline CHRIS248

  • Newbie
  • *
  • Posts: 4
Re: Virus Definitions Update Failed / Mobile Security & Virus Cleaner
« Reply #12 on: February 18, 2019, 01:16:43 PM »
I am getting a warning on my mobile devices that the virus definitions are out of date, however when I try to update in settings it says up to date. Strangely one phone is  not affected. Is there a problem?"

Offline Tereza V.

  • Avast team
  • Advanced Poster
  • *
  • Posts: 808
Re: Virus Definitions Update Failed / Mobile Security & Virus Cleaner
« Reply #13 on: February 18, 2019, 03:20:16 PM »
Hi, can you please specify what version of the Avast Mobile Security app you are using, and post a screenshot of the update screen? Thanks!

Offline CHRIS248

  • Newbie
  • *
  • Posts: 4
Re: Virus Definitions Update Failed / Mobile Security & Virus Cleaner
« Reply #14 on: February 18, 2019, 04:49:02 PM »
Hi, the version is 6.15.1-319370-97613f4. I have posted the screenshots I think you wanted. Please ask if you need more info.
Thanks