Hello together,
I'm a little bit angry about the avast website, because I spend there now over 20min trying to find any possibility to open a ticket. But with no success, only getting redirected to the same page, I come here and hope someone can help me.
About 4month ago I created a shared folder on my drive (Win 10), where the network scanner drop all the scans. 1 week ago I bought Avast Premium and Avast Cleanup (before that time I only had Avast Free) and run the Cleanup routine after the activation. Now I wanted to scan a new document, but the scanner couldn't access the shared folder. I not able to open it with the my computer over the network address.
Because I didn't have taken any other changes on my system I'm pretty sure that the Cleanup 'destroy' the network access. On the windows site all permissions and settings of the folder are correct. Does anyone have a clue what Cleanup may have change, so that my folder is not accessible any more?
Best regards and merry christmas
Mei
PS: Who is responsible for these captchas? I have now tried it 6 times and was wrong all the time.