Author Topic: Refund request and response times  (Read 2614 times)

0 Members and 1 Guest are viewing this topic.

Offline Korovia

  • Newbie
  • *
  • Posts: 2
Refund request and response times
« on: December 29, 2018, 07:02:14 PM »
Greetings. I have recently requested a refund for my purchase but I haven't received an email about it yet. Is this normal? How long should I wait for an answer and what should I do if it dosen't come? It is important that I get this refund done as I have made this purchase by mistake and I need those lost funds urgently.

Order ID: 55900062800

I had opened a previous ticket before this latest one but it had a wrong ID so I made a new ticket with the right info. Would this hurt the odds of getting the refund? I did my best to detail which ticket was the right one.

Offline bob3160

  • Avast √úberevangelist
  • Probably Bot
  • *****
  • Posts: 40780
  • 59 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Refund request and response times
« Reply #1 on: December 30, 2018, 12:56:12 AM »
I've alerted Avast to your request. Let's see if that helps. Remember, this is the weekend. :)
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.5.2378, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Korovia

  • Newbie
  • *
  • Posts: 2
Re: Refund request and response times
« Reply #2 on: January 02, 2019, 12:14:43 PM »
It's Wednesday and still nothing. Should I open a new ticket?

Offline bob3160

  • Avast √úberevangelist
  • Probably Bot
  • *****
  • Posts: 40780
  • 59 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Refund request and response times
« Reply #3 on: January 02, 2019, 12:21:35 PM »
A new ticket starts the wait period all over again 
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.5.2378, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline BWhit

  • Avast team
  • Sr. Member
  • *
  • Posts: 205
Re: Refund request and response times
« Reply #4 on: January 03, 2019, 05:28:30 PM »
Hi Kororiva,

I can confirm that the refund request for Order ID: 55900062800 has been processed now. I'm sorry for the delay in responding to this request.