Author Topic: Refund request and response times  (Read 3920 times)

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Offline Korovia

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Refund request and response times
« on: December 29, 2018, 07:02:14 PM »
Greetings. I have recently requested a refund for my purchase but I haven't received an email about it yet. Is this normal? How long should I wait for an answer and what should I do if it dosen't come? It is important that I get this refund done as I have made this purchase by mistake and I need those lost funds urgently.

Order ID: 55900062800

I had opened a previous ticket before this latest one but it had a wrong ID so I made a new ticket with the right info. Would this hurt the odds of getting the refund? I did my best to detail which ticket was the right one.

Offline bob3160

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Re: Refund request and response times
« Reply #1 on: December 30, 2018, 12:56:12 AM »
I've alerted Avast to your request. Let's see if that helps. Remember, this is the weekend. :)
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Offline Korovia

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Re: Refund request and response times
« Reply #2 on: January 02, 2019, 12:14:43 PM »
It's Wednesday and still nothing. Should I open a new ticket?

Offline bob3160

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Re: Refund request and response times
« Reply #3 on: January 02, 2019, 12:21:35 PM »
A new ticket starts the wait period all over again 
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Offline BWhit

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Re: Refund request and response times
« Reply #4 on: January 03, 2019, 05:28:30 PM »
Hi Kororiva,

I can confirm that the refund request for Order ID: 55900062800 has been processed now. I'm sorry for the delay in responding to this request.