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Author Topic: Avast Registry Handle Leak Error  (Read 3298 times)

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Offline karma.twelve

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Avast Registry Handle Leak Error
« on: September 25, 2018, 12:12:53 PM »
Can anyone help me resolve this error I'm getting in the admin events viewer? I'm using Avast Free Antivirus on Windows 7 x64 Pro


12 user registry handles leaked from \Registry\User\S-1-5-21-2694773861-1341882040-3484688336-1000:
Process 1916 (\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-2694773861-1341882040-3484688336-1000
Process 1916 (\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-2694773861-1341882040-3484688336-1000
Process 972 (\Device\HarddiskVolume2\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-2694773861-1341882040-3484688336-1000
Process 972 (\Device\HarddiskVolume2\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-2694773861-1341882040-3484688336-1000
Process 1916 (\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-2694773861-1341882040-3484688336-1000
Process 2452 (\Device\HarddiskVolume2\Program Files\NVIDIA Corporation\NvContainer\nvcontainer.exe) has opened key \REGISTRY\USER\S-1-5-21-2694773861-1341882040-3484688336-1000\Software\NVIDIA Corporation\Global\ShadowPlay
Process 972 (\Device\HarddiskVolume2\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-2694773861-1341882040-3484688336-1000\Software\Microsoft\SystemCertificates\Disallowed
Process 972 (\Device\HarddiskVolume2\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-2694773861-1341882040-3484688336-1000\Software\Microsoft\SystemCertificates\My
Process 972 (\Device\HarddiskVolume2\Windows\System32\lsass.exe) has opened key \REGISTRY\USER\S-1-5-21-2694773861-1341882040-3484688336-1000\Software\Microsoft\SystemCertificates\CA
Process 1916 (\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-2694773861-1341882040-3484688336-1000\Software\Avast Software\Avast
Process 1916 (\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-2694773861-1341882040-3484688336-1000\Software\Avast Software\Avast
Process 1916 (\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-2694773861-1341882040-3484688336-1000\Software\Avast Software\Avast

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Offline Asyn

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Re: Avast Registry Handle Leak Error
« Reply #1 on: September 28, 2018, 10:57:30 AM »
- Which version of Avast Free..?
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline karma.twelve

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Re: Avast Registry Handle Leak Error
« Reply #2 on: September 30, 2018, 06:19:34 AM »
Quote from: Asyn on September 28, 2018, 10:57:30 AM
- Which version of Avast Free..?
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

I am using Avast Free Antivirus 18.6.2349 (build 18.6.3983.371)
The only other security software I have is Windows EMET
I used BitDefender previously, but that was several months ago.
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Offline Asyn

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Re: Avast Registry Handle Leak Error
« Reply #3 on: September 30, 2018, 06:24:45 AM »
First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://support.avast.com/article/11/

Then:
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline karma.twelve

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Re: Avast Registry Handle Leak Error
« Reply #4 on: December 29, 2018, 09:11:49 PM »
I tried what was suggested but I am having the same issue. I forgot to mention I periodically use Malwarebytes but Avast is my only AV.

Windows detected your registry file is still in use by other applications or services. The file will be unloaded now. The applications or services that hold your registry file may not function properly afterwards. 

 DETAIL -
 3 user registry handles leaked from \Registry\User\S-1-5-21-2694773861-1341882040-3484688336-1000:
Process 1724 (\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-2694773861-1341882040-3484688336-1000
Process 1724 (\Device\HarddiskVolume2\Program Files\AVAST Software\Avast\AvastSvc.exe) has opened key \REGISTRY\USER\S-1-5-21-2694773861-1341882040-3484688336-1000
« Last Edit: December 29, 2018, 09:14:52 PM by karma.twelve »
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Offline Asyn

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Re: Avast Registry Handle Leak Error
« Reply #5 on: December 30, 2018, 06:38:20 AM »
You could try the latest beta: https://forum.avast.com/index.php?board=15
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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0
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