Egregious friends,
about the problem of refusing to activate the BANK MODE in Avast Premier, following the sending of my negative feedback on the subject, I received an answer from Mr. Miloš Aleksić (Avast Customer Care) which I thank very much for having indicated the method to remedy this problem. Here are the steps of the correspondence:
--------------- My message ---------------
To whom it may concern in the tecnical staff.
Good morning (so to speak ...),
my name is Чертовски. I've an AVAST PREMIER 3 pcs 2 years + VPN + Avast CleanUp licenses, and I have found the following problem: in the Avast Secure Browser it's not possible to activate the BANK MODE. This occurred after the last automatic update of the basic program (Avast Premier) on 04/01/2019. I tried to reinstall both Avast Premier and Avast Secure Browser several times, without getting useful results: Avast Sacure Browser stubbornly refuses to activate the BANK MODE !!!
This program is becoming a real crap !!!
I hope to receive an answer to my problems as soon as possible, otherwise I'll be forced, after about 20 years, to change antivirus !!!
I tell you that I'm very angry, because it's not the first time that happens! If you are proud of being the best antivirus in the world you must also prove it !!!
That's had to you.
Чертовски
--------------- Answer ---------------
Hello Чертовски,
Thank you for contacting Avast Customer Care.
I am very sorry for the inconvenience caused to you by this issue.
Also, please accept our sincere apology for the delayed response.
This is a recent, but known, issue that came with the latest update of Avast Premier. Our developers are aware of it, and are currently working on it.
However, there is a workaround for this issue.
May I kindly ask you to locate the Avast tray icon.
Its located in the system tray (near the clock).
Then please right click on the "Avast icon" > "Run Bank Mode"
Your Bank Mode should be up and running after those steps are done.
I appreciate you sharing your experience about this with me, and I'll certainly take this back to the team, so we can continue to make improvements in the future.
If the issue persist, please don't hesitate to contact me again.
Best regards and have a nice day,
Miloš Aleksić
Avast Customer Care
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The suggestion works perfectly (I've already tried it on several occasions), so I just have to thank Mr. Miloš Aleksić again for his availability! I hope have done a favor to the whole community affected by this problem.
Best regards,
Чертовски
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