Author Topic: Removal of external drive blocked  (Read 249 times)

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Offline Brian557

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Removal of external drive blocked
« on: January 07, 2019, 03:46:57 PM »
Since the Jan. 3, 2019 application update Ver. 191.2360 - build 191.4142.0 I am getting a message that a process is using my external drive when I try to remove it after a backup.

The application \Device\HarddiskVolume1\Program Files\AVAST Software\Avast\AvastSvc.exe with process id 1512 stopped the removal or ejection for the device USB\VID_1058&PID_0824\575845314141333136303938.

I have used the same drive and backup program for over a year and never had a problem safely removing it until after Jan. 3rd.

My backup program is Acronis True Image 2018 and my external drive is a WD My Passport (the drive device is set for Quick Removal)
My OS is Windows 7 SP1, 64-bit

Has anyone else had this problem?

Offline Burn_IT

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Re: Removal of external drive blocked
« Reply #1 on: January 07, 2019, 04:46:07 PM »
Have the buffers had time to write the data to the drive. I haven't yet tried my backup regime this year - I use the same as you - and I do not know if anything has changed.

Offline Brian557

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Re: Removal of external drive blocked
« Reply #2 on: January 08, 2019, 02:06:53 PM »
This happens several hours after my backup has finished. Also, to the best of my knowledge, I have the write buffer turned off on the external drive to enable Quick Removal.

Offline rocksteady

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Re: Removal of external drive blocked
« Reply #3 on: January 11, 2019, 11:04:21 AM »
I have also witnessed this behaviour on external HDD's. I think more so on WD My Passport than my Seagate drive. I have had to leave for hours to allow safe removal after backup is verified completed and the backup program closed.