Author Topic: paid avast anti virus leaks ip when using vpn  (Read 1704 times)

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Offline Iris32

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paid avast anti virus leaks ip when using vpn
« on: February 09, 2019, 11:24:50 AM »
I have to disable my antivirus to be able to use my VPN. Considering I am using a paid version I find this very annoying ( in addition to all the sales pitches every time I turn the antivirus back on) . There  doesn't seem to be a support chat or email address, this forum being the only option to attempt to get advice ( current own advice being to get a different anti virus program) . Bright ideas how to fix this? Not sure what I am actually paying for...

Offline Be Secure

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Re: paid avast anti virus leaks ip when using vpn
« Reply #1 on: February 09, 2019, 11:27:18 AM »
-Which VPN?
- Which Avast..? (Pro/IS/Premier)
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Quote
There  doesn't seem to be a support chat or email address
https://support.avast.com/en-us
https://support.avast.com/en-us/contact/
« Last Edit: February 09, 2019, 11:33:37 AM by Be Secure »
PC- Windows10 EDU 64Bit,avast! free 21.1.2449,uBlock Origin,NVT_OSA,GoogleChrome(64bit),CCleaner,Unchecky,ZAM Free,Shadow Defender.
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Offline MrDJ

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Re: paid avast anti virus leaks ip when using vpn
« Reply #2 on: February 09, 2019, 01:32:51 PM »
I have to disable my antivirus to be able to use my VPN. Considering I am using a paid version I find this very annoying ( in addition to all the sales pitches every time I turn the antivirus back on) . There  doesn't seem to be a support chat or email address, this forum being the only option to attempt to get advice ( current own advice being to get a different anti virus program) . Bright ideas how to fix this? Not sure what I am actually paying for...
which VPN
and are you having blue or black screen of death on vpn startup. read here https://forum.avast.com/index.php?topic=225112.0

their live chat doesnt work and just hangs on sending.
ive had no reply on sending email to their support from 3 days ago.
as you say this is the only form of support their is on here.

Offline bob3160

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Re: paid avast anti virus leaks ip when using vpn
« Reply #3 on: February 09, 2019, 01:59:22 PM »
I have to disable my antivirus to be able to use my VPN. Considering I am using a paid version I find this very annoying ( in addition to all the sales pitches every time I turn the antivirus back on) . There  doesn't seem to be a support chat or email address, this forum being the only option to attempt to get advice ( current own advice being to get a different anti virus program) . Bright ideas how to fix this? Not sure what I am actually paying for...
which VPN
and are you having blue or black screen of death on vpn startup. read here https://forum.avast.com/index.php?topic=225112.0

their live chat doesnt work and just hangs on sending.
ive had no reply on sending email to their support from 3 days ago.
as you say this is the only form of support their is on here.
Avast support isn't via email. ???
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline mchain

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Re: paid avast anti virus leaks ip when using vpn
« Reply #4 on: February 12, 2019, 07:02:44 PM »
I have to disable my antivirus to be able to use my VPN. Considering I am using a paid version I find this very annoying ( in addition to all the sales pitches every time I turn the antivirus back on) . There  doesn't seem to be a support chat or email address, this forum being the only option to attempt to get advice ( current own advice being to get a different anti virus program) . Bright ideas how to fix this? Not sure what I am actually paying for...
You shouldn't have to disable Avast AIS?, Premier? to use your VPN but see this post here for a possible resolution:  https://forum.avast.com/index.php?topic=225200.0

Appears it may be necessary to uninstall your paid version and VPN, and then install VPN (Avast?) first and then the paid product.  Reboot after each change.

[EDIT:]  ASB also leaks Web RTC IP address if not set properly, could you be seeing this flaw in ASB or other browsers?  If so which ones?
« Last Edit: February 12, 2019, 07:05:57 PM by mchain »
Windows 10 Home 64-bit 21H2 Avast Premier Security version 22.8.6030 (build 22.8.7500.734) UI version 1.0.723.

Offline MrDJ

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Re: paid avast anti virus leaks ip when using vpn
« Reply #5 on: February 12, 2019, 10:07:03 PM »
I have to disable my antivirus to be able to use my VPN. Considering I am using a paid version I find this very annoying ( in addition to all the sales pitches every time I turn the antivirus back on) . There  doesn't seem to be a support chat or email address, this forum being the only option to attempt to get advice ( current own advice being to get a different anti virus program) . Bright ideas how to fix this? Not sure what I am actually paying for...
which VPN
and are you having blue or black screen of death on vpn startup. read here https://forum.avast.com/index.php?topic=225112.0

their live chat doesnt work and just hangs on sending.
ive had no reply on sending email to their support from 3 days ago.
as you say this is the only form of support their is on here.
Avast support isn't via email. ???

at the time Bob i needed an answer fast for data protection for work so i used what you posted above. the live chat just hung so the only other option was next to it, email.