paid avast anti virus leaks ip when using vpn

[Iris32]

I have to disable my antivirus to be able to use my VPN. Considering I am using a paid version I find this very annoying ( in addition to all the sales pitches every time I turn the antivirus back on) . There  doesn't seem to be a support chat or email address, this forum being the only option to attempt to get advice ( current own advice being to get a different anti virus program) . Bright ideas how to fix this? Not sure what I am actually paying for...

[Be Secure]

-Which VPN?
- Which Avast..? (Pro/IS/Premier)
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

There  doesn't seem to be a support chat or email address

https://support.avast.com/en-us
https://support.avast.com/en-us/contact/

[MrDJ]

I have to disable my antivirus to be able to use my VPN. Considering I am using a paid version I find this very annoying ( in addition to all the sales pitches every time I turn the antivirus back on) . There  doesn't seem to be a support chat or email address, this forum being the only option to attempt to get advice ( current own advice being to get a different anti virus program) . Bright ideas how to fix this? Not sure what I am actually paying for...

which VPN
and are you having blue or black screen of death on vpn startup. read here https://forum.avast.com/index.php?topic=225112.0

their live chat doesnt work and just hangs on sending.
ive had no reply on sending email to their support from 3 days ago.
as you say this is the only form of support their is on here.

[bob3160]

I have to disable my antivirus to be able to use my VPN. Considering I am using a paid version I find this very annoying ( in addition to all the sales pitches every time I turn the antivirus back on) . There  doesn't seem to be a support chat or email address, this forum being the only option to attempt to get advice ( current own advice being to get a different anti virus program) . Bright ideas how to fix this? Not sure what I am actually paying for...

which VPN
and are you having blue or black screen of death on vpn startup. read here https://forum.avast.com/index.php?topic=225112.0

their live chat doesnt work and just hangs on sending.
ive had no reply on sending email to their support from 3 days ago.
as you say this is the only form of support their is on here.

Avast support isn't via email.

[mchain]

I have to disable my antivirus to be able to use my VPN. Considering I am using a paid version I find this very annoying ( in addition to all the sales pitches every time I turn the antivirus back on) . There  doesn't seem to be a support chat or email address, this forum being the only option to attempt to get advice ( current own advice being to get a different anti virus program) . Bright ideas how to fix this? Not sure what I am actually paying for...

You shouldn't have to disable Avast AIS?, Premier? to use your VPN but see this post here for a possible resolution:  https://forum.avast.com/index.php?topic=225200.0

Appears it may be necessary to uninstall your paid version and VPN, and then install VPN (Avast?) first and then the paid product.  Reboot after each change.

[EDIT:]  ASB also leaks Web RTC IP address if not set properly, could you be seeing this flaw in ASB or other browsers?  If so which ones?

[MrDJ]

I have to disable my antivirus to be able to use my VPN. Considering I am using a paid version I find this very annoying ( in addition to all the sales pitches every time I turn the antivirus back on) . There  doesn't seem to be a support chat or email address, this forum being the only option to attempt to get advice ( current own advice being to get a different anti virus program) . Bright ideas how to fix this? Not sure what I am actually paying for...

which VPN
and are you having blue or black screen of death on vpn startup. read here https://forum.avast.com/index.php?topic=225112.0

their live chat doesnt work and just hangs on sending.
ive had no reply on sending email to their support from 3 days ago.
as you say this is the only form of support their is on here.

Avast support isn't via email.

at the time Bob i needed an answer fast for data protection for work so i used what you posted above. the live chat just hung so the only other option was next to it, email.